Booxi incident
Booxi incident [US/2026-08-11, 12] -- Elevated Errors Booking Appointments with Surveys
Resolved after 2 days 4 hours, affecting Booxi North America, on August 11, 2026.
Dear clients, We experienced elevated error rates affecting users attempting to book appointments for services that included a survey. Only bookings for services with an associated survey were affected; all other bookings continued to function normally. Status: Resolved Impact: Appointments whose associated service contained a survey could not be booked. Duration: August 11, 9:45 AM – August 12, 9:45 AM (ET) Root cause: A security policy tightening blocked legitimate booking requests. Resolution: The policy has been corrected. These errors should no longer occur. Next steps: We are reviewing our security policy rollout process to prevent similar issues in the future. We apologize for any inconvenience this may have caused. Booxi team
Affected components
Update timeline
- resolved Aug 13, 2026, 05:45 PM UTC
Dear clients, We experienced elevated error rates affecting users attempting to book appointments for services that included a survey. Only bookings for services with an associated survey were affected; all other bookings continued to function normally. Status: Resolved Impact: Appointments whose associated service contained a survey could not be booked. Duration: August 11, 9:45 AM – August 12, 9:45 AM (ET) Root cause: A security policy tightening blocked legitimate booking requests. Resolution: The policy has been corrected. These errors should no longer occur. Next steps: We are reviewing our security policy rollout process to prevent similar issues in the future. We apologize for any inconvenience this may have caused. Booxi team
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