Booxi Outage History

Started Sep 01, 2026, 02:50 PM UTC· resolved Sep 01, 2026, 06:33 PM UTC

1. investigating Sep 01, 2026, 03:13 PM UTC

   Dear clients, We are currently experiencing a networking issue affecting some Booxi services, starting around 10:50 AM ET. This is causing increased latency for back office login, bookings made from the back office, and outgoing emails. Error rates remain low at this time. We are monitoring the situation closely and will provide updates as more information becomes available. Best, Booxi team

2. investigating Sep 01, 2026, 03:45 PM UTC

   Dear clients, We’ve identified the cause of the elevated latency: our infrastructure provider is experiencing a networking issue increasing error rates on their end. They are aware of the issue and working on a resolution; no ETA is available yet. Error rates on our side remain low, currently around 1%. We will continue to monitor and provide updates as more information becomes available. Best, Booxi team

3. investigating Sep 01, 2026, 05:35 PM UTC

   Dear clients, Most issues have been resolved and Booxi services are back to normal. Our infrastructure provider is still experiencing some networking issues on their end, so other services may still be intermittently affected. We will continue to monitor closely and provide updates as needed. Best, Booxi team

4. resolved Sep 01, 2026, 06:33 PM UTC

   Dear clients, This incident has been resolved. Our infrastructure provider identified the root cause as an issue that occurred during a maintenance operation, and they have rolled back the changes to restore service. All Booxi services are now operating normally. Thank you for your patience. Best, Booxi team

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Started Aug 25, 2026, 05:12 PM UTC· resolved Aug 25, 2026, 05:28 PM UTC

1. resolved Aug 25, 2026, 06:28 PM UTC

   Severity: Minor Affected component: Backoffice Web Summary: Between 1:12 PM and 1:28 PM ET, Backoffice Web users may have experienced issues opening appointment details, viewing or saving store settings, and using the store switcher. The issue has been resolved and full functionality has been restored. We apologize for the inconvenience this may have caused. The Booxi Team

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Started Aug 25, 2026, 01:56 PM UTC· resolved Aug 25, 2026, 08:55 PM UTC

1. monitoring Aug 25, 2026, 09:01 PM UTC

   Dear clients, A recent platform issue prevented certain bookings from being made (via Book Now). We have applied a fix, and are monitoring the issue at the moment. We are actively working on identifying the cause and will post an update soon. We apologize for the inconvenience. The Booxi Team

2. investigating Aug 26, 2026, 08:38 PM UTC

   Date: August 25, 2026 Duration: 3:52 PM – 10:59 PM CET Severity: Major Status: Resolved Summary: On August 25, 2026, between 3:52 PM and 10:59 PM CET, some bookings made through Book Now V3 were not able to be completed. Offline bookings and bookings created through the Booking API were not affected. Root Cause: The issue was caused by a security update that incorrectly flagged consent data in Book Now V3 requests as a potential security risk, blocking affected bookings. Resolution: The update was identified and corrected, restoring full functionality to Book Now V3 by 10:59 PM CET. Impact: Bookings via Book Now V3 during this window may have failed depending on the specific consent content submitted. No data was lost or compromised, and no other booking channels were affected. We apologize for the inconvenience this may have caused. The Booxi Team

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Started Aug 12, 2026, 03:11 PM UTC· resolved Aug 12, 2026, 03:22 PM UTC

1. resolved Aug 12, 2026, 05:55 PM UTC

   Duration: 11:11 AM – 11:22 AM EST What happened: We identified an issue in today’s release affecting the booking process and tracking page customization for some merchants. As a precaution, we rolled back the release. Impact: During the incident window, the tracking page failed to load for merchants using theme customization (Theme Editor and custom themes). This may have prevented some customers from completing a booking. Other related effects may have occurred outside the identified cases. Resolution: The release has been rolled back, and the issue is resolved. Our team is investigating the root cause before re-deploying the fix to the US environment. We apologize for any inconvenience this may have caused. Booxi team

2. investigating Aug 12, 2026, 06:35 PM UTC

   Dear clients, We’ve resolved the issue affecting the tracking page and successfully redeployed the release. Everything should be working normally now. Thank you for your patience. Best, Booxi team

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Started Aug 11, 2026, 01:45 PM UTC· resolved Aug 13, 2026, 05:45 PM UTC

1. resolved Aug 13, 2026, 05:45 PM UTC

   Dear clients, We experienced elevated error rates affecting users attempting to book appointments for services that included a survey. Only bookings for services with an associated survey were affected; all other bookings continued to function normally. Status: Resolved Impact: Appointments whose associated service contained a survey could not be booked. Duration: August 11, 9:45 AM – August 12, 9:45 AM (ET) Root cause: A security policy tightening blocked legitimate booking requests. Resolution: The policy has been corrected. These errors should no longer occur. Next steps: We are reviewing our security policy rollout process to prevent similar issues in the future. We apologize for any inconvenience this may have caused. Booxi team

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Started Mar 06, 2026, 08:00 PM UTC· resolved Mar 06, 2026, 08:20 PM UTC

1. resolved Mar 06, 2026, 08:20 PM UTC

   Dear clients, We are writing to inform you of a brief service disruption that occurred today involving our booking widgets and online services. The incident occurred between 3:00 PM and 3:20 PM EST. Here are the details: Type: Major anomaly Booking Widget: It was not possible to create bookings via the booking widget for 8 minutes (until 3:08 PM). Booxi Website & Help Center: These services were unavailable for approximately 20 minutes (until 3:20 PM). Resolution: The issue has been fully resolved. Our technical team identified the root cause and implemented a fix, returning all services to normal operations as of 3:20 PM. We understand the impact this brief interruption may have had on your operations and sincerely apologize for the inconvenience. We are committed to ensuring the ongoing stability of our platform and will take additional measures to prevent similar incidents in the future. Thank you for your patience and continued trust. Sincerely, The Booxi Team

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