Booxi Outage History

Dear clients, This incident has been resolved. Our infrastructure provider identified the root cause as an issue that occurred during a maintenance operation, and they have rolled back the changes to restore service. All Booxi services are now operating normally. Thank you for your patience. Best, Booxi team

Status: Resolved Severity: Minor Affected component: Backoffice Web Summary: Between 1:12 PM and 1:28 PM ET, Backoffice Web users may have experienced issues opening appointment details, viewing or saving store settings, and using the store switcher. The issue has been resolved and full functionality has been restored. We apologize for the inconvenience this may have caused. The Booxi Team

Duration: 11:11 AM – 11:22 AM EST What happened: We identified an issue in today’s release affecting the booking process and tracking page customization for some merchants. As a precaution, we rolled back the release. Impact: During the incident window, the tracking page failed to load for merchants using theme customization (Theme Editor and custom themes). This may have prevented some customers from completing a booking. Other related effects may have occurred outside the identified cases. Resolution: The release has been rolled back, and the issue is resolved. Our team is investigating the root cause before re-deploying the fix to the US environment. We apologize for any inconvenience this may have caused. Booxi team

Dear clients, We experienced elevated error rates affecting users attempting to book appointments for services that included a survey. Only bookings for services with an associated survey were affected; all other bookings continued to function normally. Status: Resolved Impact: Appointments whose associated service contained a survey could not be booked. Duration: August 11, 9:45 AM – August 12, 9:45 AM (ET) Root cause: A security policy tightening blocked legitimate booking requests. Resolution: The policy has been corrected. These errors should no longer occur. Next steps: We are reviewing our security policy rollout process to prevent similar issues in the future. We apologize for any inconvenience this may have caused. Booxi team

Dear clients, We are writing to inform you of a brief service disruption that occurred today involving our booking widgets and online services. The incident occurred between 3:00 PM and 3:20 PM EST. Here are the details: Type: Major anomaly Booking Widget: It was not possible to create bookings via the booking widget for 8 minutes (until 3:08 PM). Booxi Website & Help Center: These services were unavailable for approximately 20 minutes (until 3:20 PM). Resolution: The issue has been fully resolved. Our technical team identified the root cause and implemented a fix, returning all services to normal operations as of 3:20 PM. We understand the impact this brief interruption may have had on your operations and sincerely apologize for the inconvenience. We are committed to ensuring the ongoing stability of our platform and will take additional measures to prevent similar incidents in the future. Thank you for your patience and continued trust. Sincerely, The Booxi Team