Is Booxi down?

Duration: 11:11 AM – 11:22 AM EST What happened: We identified an issue in today’s release affecting the booking process and tracking page customization for some merchants. As a precaution, we rolled back the release. Impact: During the incident window, the tracking page failed to load for merchants using theme customization (Theme Editor and custom themes). This may have prevented some customers from completing a booking. Other related effects may have occurred outside the identified cases. Resolution: The release has been rolled back, and the issue is resolved. Our team is investigating the root cause before re-deploying the fix to the US environment. We apologize for any inconvenience this may have caused. Booxi team

Dear clients, We’ve resolved the issue affecting the tracking page and successfully redeployed the release. Everything should be working normally now. Thank you for your patience. Best, Booxi team

Dear clients, We experienced elevated error rates affecting users attempting to book appointments for services that included a survey. Only bookings for services with an associated survey were affected; all other bookings continued to function normally. Status: Resolved Impact: Appointments whose associated service contained a survey could not be booked. Duration: August 11, 9:45 AM – August 12, 9:45 AM (ET) Root cause: A security policy tightening blocked legitimate booking requests. Resolution: The policy has been corrected. These errors should no longer occur. Next steps: We are reviewing our security policy rollout process to prevent similar issues in the future. We apologize for any inconvenience this may have caused. Booxi team