Resolved after 11 minutes, affecting Booxi North America - Software updates, on August 12, 2026.
Dear clients, We’ve resolved the issue affecting the tracking page and successfully redeployed the release. Everything should be working normally now. Thank you for your patience. Best, Booxi team
Affected components
Update timeline
- resolved Aug 12, 2026, 05:55 PM UTC
Duration: 11:11 AM – 11:22 AM EST What happened: We identified an issue in today’s release affecting the booking process and tracking page customization for some merchants. As a precaution, we rolled back the release. Impact: During the incident window, the tracking page failed to load for merchants using theme customization (Theme Editor and custom themes). This may have prevented some customers from completing a booking. Other related effects may have occurred outside the identified cases. Resolution: The release has been rolled back, and the issue is resolved. Our team is investigating the root cause before re-deploying the fix to the US environment. We apologize for any inconvenience this may have caused. Booxi team
- investigating Aug 12, 2026, 06:35 PM UTC
Dear clients, We’ve resolved the issue affecting the tracking page and successfully redeployed the release. Everything should be working normally now. Thank you for your patience. Best, Booxi team
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