Resolved after 2 hours 35 minutes, affecting Docs, on November 3, 2026.
The issue affecting DocuSign signature requests in Bob has been resolved. A recent update to our document integration infrastructure caused requests to fail. We reverted the update and confirmed that signature requests are working as expected
Affected components
Update timeline
- investigating Nov 03, 2026, 03:16 PM UTC
We are investigating an issue where requesting signatures through the DocuSign integration in Bob may fail with a general error. We will share further updates as more information becomes available.
- identified Nov 03, 2026, 04:28 PM UTC
We have identified the cause of the issue affecting DocuSign signature requests in Bob. Our team is working on a fix, and we will share an update once it is ready.
- monitoring Nov 03, 2026, 05:09 PM UTC
A fix has been deployed for the issue affecting DocuSign signature requests in Bob. We are monitoring to confirm that requests are completing successfully.
- resolved Nov 03, 2026, 05:52 PM UTC
The issue affecting DocuSign signature requests in Bob has been resolved. A recent update to our document integration infrastructure caused requests to fail. We reverted the update and confirmed that signature requests are working as expected
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