There were 3 BlueOptima outages since February 3, 2026 totaling 115h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Due to a DB changes and application deployment, the central server was not available for around 5 hours. There was no major impact on integrators due to this as the Integrator Management Service was up, although there was some delays in processing of requests in the SaaS server. The backlog was cleared in a few hours after the release and normal service restored.
We are observing slowness in completing extraction processing in the backend servers and as a result the backlog is increasing. This is due to a DB issue and it may cause some random slowness in certain UI pages like Analyse ACE/Maintainability .We are currently investigating the issue.
We are continuing to investigate this issue.
The systems are back to normal and have been processing for the last couple of hours. We restored the data processing pipelines in a phased manner starting 8:30 AM UTC and all stages were restored by 10:30 AM UTC. The extractions are being processed as usual. We will continue to monitor the applications to ensure that the backlog is cleared in the next 24-36 hours. We identified the root cause was a data storage limitation in one of our backend tables that required an urgent fix. To safely perform this correction, data processing was temporarily paused and migration was performed.
The backlog of extractions has been processed and the issue has been resolved.
The application UI was inaccessible due to a database-related issue between 14:21 GMT and 14:40 GMT. The issue has been resolved and all services are operating normally. The root cause analysis is currently in progress, and we will share more details once it is completed.
Pingoru polls BlueOptima's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required