BlueOptima incident

Data Processing Delays - Reporting Tools Affected

Major Resolved View vendor source →

BlueOptima experienced a major incident on June 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 09:00 AM UTC
Resolved
Jun 26, 2026, 09:00 AM UTC
Duration
—
Detected by Pingoru
Jun 26, 2026, 09:00 AM UTC

Update timeline

  1. resolved Jun 26, 2026, 12:28 PM UTC

    We experienced delays in request processing due to a backend issue that affected synchronization between the application cache and the database. As a result, request statuses were not being updated correctly, leading to processing delays. The root cause was identified as an application error, which has now been fixed. The affected requests are currently being processed, and the system has resumed normal operation for new requests. In addition to implementing the fix, we have introduced additional validation and monitoring checks to ensure cache and database synchronization remains consistent and to help prevent this issue from recurring.