BlueOptima incident

Integrator - SaaS server communication issue

Minor Resolved View vendor source →

BlueOptima experienced a minor incident on October 15, 2025 affecting Central Server, lasting 6d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 12:42 PM UTC
Resolved
Oct 21, 2025, 05:12 PM UTC
Duration
6d 4h
Detected by Pingoru
Oct 15, 2025, 12:42 PM UTC

Affected components

Central Server

Update timeline

  1. monitoring Oct 15, 2025, 12:42 PM UTC

    We identified an issue with API communication between integrators and the backend server caused by intermittent database connectivity problems. The issue started around 9th October 2025, approximately 6:30 PM UTC. Impact: Due to this issue, some integrators may have experienced communication failures and, in certain cases, automatic restarts, and a slight delay in extraction completion due to failures and retries. Resolution: Our team has stabilized the connections and verified that API communication has returned to normal. We continue to monitor the system closely to ensure stability. Next Steps: We are investigating the root cause of the database instability and will implement preventive measures to avoid recurrence.

  2. monitoring Oct 15, 2025, 12:42 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 21, 2025, 05:12 PM UTC

    This incident has been resolved.