Is BlueOptima down?

We are investigating an issue where some users may experience intermittent login problems, including the SSO page failing to load or requiring a refresh. Additionally, some page navigations may be slower than expected. Our team is actively investigating the issue.

It was identified that degraded performance in one of the backend APIs caused this issue. Database optimizations have been implemented to mitigate the problem. The application has been operating normally for approximately the last four hours. We will continue to monitor the system closely to ensure ongoing stability.

This incident has been resolved.

Summary On 12 July, we experienced a service degradation that affected communication between integrators and the BlueOptima SaaS platform. The incident began at 19:20 UTC and service was restored by 13 July at 00:45 UTC. The issue was caused by an outage in a supporting infrastructure service, which temporarily impacted the availability of our application. Once the underlying infrastructure issue was resolved, all services recovered and processing resumed. Impact During the incident: Communication between integrators and the BlueOptima SaaS platform was disrupted. Daily extraction processing was not significantly affected. Processing of historical extractions was delayed by up to 5 hours in some cases. A backlog of processing requests accumulated and was processed following service restoration. Some integrators may have gone offline. Although automatic restart mechanisms are in place, a small number of integrators may not have restarted successfully. If you received a notification that your integrator is offline, please restart the affected integrator. Resolution The supporting infrastructure service was restored, allowing application availability to recover. Normal processing has resumed, and all queued requests have been processed. We apologize for the disruption and appreciate your patience while we worked to restore service.

We are currently investigating an issue where users are getting automatically logged out frequently while using the application. We apologise for the inconvenience.

We are continuing to investigate this issue. The token refresh is failing which results in users getting logged out automatically in 10 minutes and being forced to log in again. We will provide an update as soon as we identify the root cause

A fix has been implemented and we are monitoring the application. The refresh token API had a regression issue due to a release done earlier in the day that has now been fixed. We will provide more details shortly.

Some users are have been facing issues with refresh token due to cookie size exceeding the limit of 8KB. In such cases the api is failing and causing the users to get logged out. A fix has been implemented for that and we are continuing to monitor the application.

This incident has been resolved and we have not noticed any automatic logout issues in the last 24 hours

We experienced delays in request processing due to a backend issue that affected synchronization between the application cache and the database. As a result, request statuses were not being updated correctly, leading to processing delays. The root cause was identified as an application error, which has now been fixed. The affected requests are currently being processed, and the system has resumed normal operation for new requests. In addition to implementing the fix, we have introduced additional validation and monitoring checks to ensure cache and database synchronization remains consistent and to help prevent this issue from recurring.