BlueOptima experienced a minor incident on July 16, 2026 affecting UIX, lasting 23h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 12:45 PM UTC
We are investigating an issue where some users may experience intermittent login problems, including the SSO page failing to load or requiring a refresh. Additionally, some page navigations may be slower than expected. Our team is actively investigating the issue.
- monitoring Jul 16, 2026, 04:54 PM UTC
It was identified that degraded performance in one of the backend APIs caused this issue. Database optimizations have been implemented to mitigate the problem. The application has been operating normally for approximately the last four hours. We will continue to monitor the system closely to ensure ongoing stability.
- resolved Jul 17, 2026, 12:03 PM UTC
This incident has been resolved.