BlueOptima experienced a minor incident on February 4, 2026 affecting Central Server, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2026, 01:36 PM UTC
We are observing slowness in completing extraction processing in the backend servers and as a result the backlog is increasing. This is due to a DB issue and it may cause some random slowness in certain UI pages like Analyse ACE/Maintainability .We are currently investigating the issue.
- investigating Feb 04, 2026, 01:37 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 05, 2026, 12:39 PM UTC
The systems are back to normal and have been processing for the last couple of hours. We restored the data processing pipelines in a phased manner starting 8:30 AM UTC and all stages were restored by 10:30 AM UTC. The extractions are being processed as usual. We will continue to monitor the applications to ensure that the backlog is cleared in the next 24-36 hours. We identified the root cause was a data storage limitation in one of our backend tables that required an urgent fix. To safely perform this correction, data processing was temporarily paused and migration was performed.
- resolved Feb 09, 2026, 08:56 AM UTC
The backlog of extractions has been processed and the issue has been resolved.