Bluefin had 15 outages in the last 2 years totaling 117h 35m of downtime — averaging 0.6 incidents per month.
There were 15 Bluefin outages since August 5, 2025 totaling 117h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
We became aware of an issue affecting Payconex login services for some customers and have implemented a fix. Transaction processing is not affected. Our team is monitoring the service to ensure continued stability. Please check back for further updates. We apologize for the inconvenience and thank you for your patience.
This incident has been resolved.
We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.
We are continuing to experience intermittent processing issues related to a third-party service provider. The provider is actively working to resolve the issue, and we are monitoring the situation closely. We will provide additional updates as more information becomes available. (https://status.imperva.com/)
Our third-party service provider has implemented a temporary fix, and processing stability has improved. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
Our third-party service provider have remain engaged in the investigation of this issue. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
Our third-party service provider is continuing to investigate the ongoing issue. We are continuing to monitor the situation closely while the provider works to resolve this issue. Further updates will be shared as they become available. https://status.imperva.com/
We are continuing to monitor for any further issues.
The issue affecting intermittent processing has been resolved. Our third-party service provider has confirmed that services are operating normally, and we have not observed any further impact. We will continue to monitor the environment, but this incident is now considered resolved.
We have detected a service interruption for the ShieldConex Tulsa Transaction. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Bluefin has been notified that ACH settlement activity may be delayed due to an issue with the Federal Reserve. Bluefin’s processing systems are operating normally. We will share additional updates as they become available. For more information, please refer to the Federal Reserve’s status page: https://www.frbservices.org/app/status/outage.do?oId=145787 We apologize for the inconvenience and appreciate your patience.
We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.
Bluefin is aware of an issue with merchants processing on Imperva. Imperva is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time
This incident has been resolved.
Bluefin has been informed by Elavon that settlement activity has been delayed for merchants processing with Elavon. https://status.elavon.com/issues/697780f110bdfb715d5dc44c Bluefin will provide additional updates as they are received. We apologize for the inconvenience and appreciate your patience.
Elavon are continuing to investigate the issue.
Elavon has informed us that a solution has been successfully implemented. Our team is actively monitoring the outcomes to ensure that the fix is effective and that everything is functioning as intended. We appreciate your patience during this process.
Elavon have resolved the issues. Affected customers may see see funding delayed by up to 24 hours as transactions Finalize.
This incident has been resolved.
We have identified intermittent service disruptions through Cybersource, a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Cybersource, a third party provider has now mitigated the issue that has caused failed transactions and we are monitoring closely to ensure the issue is resolved.
This incident has been resolved.
We are investigating reports of an issue on the Decryptx platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have identified the issue and currently working on creating a fix. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have detected a partial outage with Shield Conex between 9:35 to 9:56 p.m. with processing transactions. Our team of engineers are currently investigating the root cause of the problems and working to minimize impact. Please check back here for further updates. We apologize for the inconvenience and we thank you for your patience.
Our team of engineers have implemented a fix for the partial outage with Shield Conex between 9:35 to 9:56 p.m. and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
This incident has been resolved.
We want to inform you that our phone system provider is currently experiencing a widespread service disruption affecting both inbound and outbound calling. This issue stems from an Amazon Web Services (AWS) outage and unfortunately, it is also impacting our internal operations—many of our team members are unable to make or receive calls at this time. The provider has identified the root cause and is actively working to deploy a fix to restore service as soon as possible. As of now, there is no available workaround. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of an issue on the Payconex platform for customers who use Paymentech. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We want to inform you that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calling. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
Update - The incident management team continues to investigate the issue as a top priority.
Update - The service provider's technical team is continuing to restore full functionality. We will provide further updates as we receive them.
Update - The service provider's technical team is still continuing to restore full functionality. We will provide further updates as we receive them.
Update - All Systems Operational
We are investigating reports of an issue on the Payconex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have detected a potential service interruption. We are currently investigating. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
The issue has been identified as stemming from a third-party provider. At this time, the interruption is no longer occurring. We are continuing to monitor the situation to ensure stability.
This incident has been resolved.