Blip had 24 outages in the last 2 years totaling 144h 43m of downtime — averaging 1 incident per month.
There were 24 Blip outages since June 9, 2025 totaling 144h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified degradation in platform services, affecting internal service communication. Our team is already working on the issue resolution. This page will be updated as progress is made.
This incident has been resolved.
We are currently experiencing an instability affecting AI agents, which may result in agents not responding as expected. Our technical teams are actively investigating the issue and working on reverting a recent change to restore normal functionality. We will provide further updates within 30 minutes or as soon as more information becomes available.
The issue affecting AI agents has been resolved after reverting recent changes, restoring normal functionality. The root cause is still under investigation, and we are continuing internal analysis to fully understand the scenario. No further impact is expected.
We have identified an instability affecting ticket distribution on Blip Desk. Customers may experience issues when receiving, transferring, or pulling tickets. Our technical team is actively investigating the issue and working to restore normal operations as soon as possible.
We are still investigating an issue affecting ticket distribution on Blip Desk. Customers may continue to experience difficulties when receiving, transferring, or pulling tickets. Our technical team remains actively working to identify the root cause and restore normal operations.
The issue affecting ticket distribution and performance on Blip Desk has been mitigated. Customers may have experienced difficulties receiving or handling tickets, as well as slowness when accessing the platform. A fix has been applied and the environment is now stable. Our team is monitoring to ensure continued stability.
The issue affecting ticket distribution and performance on Blip Desk has been resolved. Customers experienced difficulties handling tickets and slowness when accessing the platform. The root cause was identified and corrected, and the service is now fully operational.
We identified an issue affecting the Artificial Intelligence feature in Blip Studio. Bots configured with AI may not be responding to incoming messages. Our technical team is actively investigating the scenario to determine the cause and apply the necessary corrections. A new update will be provided within 30 minutes or as soon as we have further information
We identified an ongoing issue affecting AI-powered bots, where responses to user interactions are not being returned. Actions have been applied to stabilize the environment, and our team is currently running tests and analysis to understand the behavior and restore normal functionality. The issue is still under investigation and may continue to impact users. We will provide a new update within 30 minutes or as soon as more information is available.
The issue affecting AI-powered bots has been mitigated after corrective actions were applied. The service is now operating normally, and we are actively monitoring the environment to ensure stability. We will provide further updates if necessary.
The issue affecting AI-powered bots has been resolved. During the incident, users may have experienced missing responses from bots. The service is now fully restored and operating normally.
We are currently experiencing low performance on BlipChat. Impact: Slowness when using Blip Chat. Update: Our support team is actively working on it.
This incident has been resolved.
We are currently experiencing low performance on WhatsApp. Slowness while exchanging messages with chatbots via WhatsApp. Our support team is actively working on it.
The incident has been resolved. We observed that the environment remained stable and we did not find any other errors.
The platform was normalized on January 22, 2026 at 2 PM (GMT-3) and remains operating stably, without impacting clients. Structural adjustments were made to the environment responsible for data queries, with load redistribution and continuous monitoring after the changes, ensuring the stabilization of the scenario.
This incident has been resolved.
We have identified an instability that prevents the contacts tab from loading on the Portal and Desk
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified instability on the blip portal due to a failure in the provider's servers. Customers may experience slow speeds or failures accessing the blip and Desk portals
The incident has been removed from the vendor's Status Page. The environment remains stable.
What happened and what was the impact on customers: We identified a failure in the AI application. As a result, customers experienced a failure in the messages from the AI-powered bots. Actions taken: Update of the expired token Restart Rollout in all pods Monitoring of metrics after restarts Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3) Root cause The failure was caused by instabilities resulting from expired credentials on an external service, which temporarily impacted the bot's operation.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have identified an instability in the Blip portal due to a service provider failure.
Back to normal! We are monitoring the situation. We will provide updates soon.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
O cenário foi normalizado e uma solução para mitigar problemas futuros está sendo desenvolvida.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Global problem with Azure Cloud
Global problem with Azure Cloud affecting Blip Portal and Blip Desk
We are monitoring our provider's performance in restoring the services. During this period, access may work intermittently. We will continue monitoring until complete normalization.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're currently experiencing poor performance in conversational flow. Impact: Offline Bots
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently experiencing low performance on Blip Desk and Growth. Impact: Inability to forward active messages Update: Our support team is actively working on it.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing low performance on Blip Desk. Impact: Failures in active message delivery. Update: Our support team is actively working on it.
Dear Customers, We are continuing to investigate the matter and will provide updates shortly regarding the current situation.
Dear Customers, The issue currently persists on a small scale; however, the Blip Desk environment remains stable. Our team continues to investigate, and we will share further updates shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degradatin on BlipChat and Desk. Impact: Degradation in BlipChat and Desk. Update: Our support team is actively working on it.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are currently experiencing degradation in BlipChat and Desk. Impact: Users may experience degraded performance in BlipChat and Desk. Update: Our support team has acted to stabilize the environment, and we are now monitoring the situation.
Incident Resolved ? BlipChat and Desk Impact: Users may have experienced degraded performance in BlipChat and Desk. Final Update: The issue has been fully resolved. Our team has stabilized the environment, and BlipChat and Desk are operating normally. We will continue to monitor to ensure continued stability.
We are currently experiencing low performance on Blip Portal. Impact: Slowness when using Blip Portal. Update: Our support team is actively working on it.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Blip Desk is not responding. Impact: Blip Desk may fail while sending messages. Update: Our support team is actively working on it.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.