Blip experienced a minor incident on January 20, 2026 affecting Desk and Portal, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
DeskPortal
Update timeline
- investigating Jan 20, 2026, 01:31 PM UTC
The platform was normalized on January 22, 2026 at 2 PM (GMT-3) and remains operating stably, without impacting clients. Structural adjustments were made to the environment responsible for data queries, with load redistribution and continuous monitoring after the changes, ensuring the stabilization of the scenario.
- resolved Jan 21, 2026, 09:01 PM UTC
This incident has been resolved.