Blip experienced a notice incident on December 11, 2025 affecting Artificial Intelligence, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Artificial Intelligence
Update timeline
- resolved Dec 11, 2025, 02:26 PM UTC
What happened and what was the impact on customers: We identified a failure in the AI application. As a result, customers experienced a failure in the messages from the AI-powered bots. Actions taken: Update of the expired token Restart Rollout in all pods Monitoring of metrics after restarts Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3) Root cause The failure was caused by instabilities resulting from expired credentials on an external service, which temporarily impacted the bot's operation.