Blend Outage History

We are currently investigating an issue impacting Pipeline View search functionality. At this time, some users may be experiencing issues where Loan Originators and/or Loan Assignees are not appearing correctly in search results within the Pipeline View. As a result, users may be unable to effectively search and access portions of their pipeline. Our Engineering team is actively engaged and treating this as the highest priority. We will provide updates as soon as more information becomes available and work toward a resolution as quickly as possible.

We are currently investigating an issue impacting access to Blend Beta environments. Users may encounter a 502 error when attempting to access these environments. Our team is actively working with engineering to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate the issue impacting access to Blend Beta environments. We believe we have identified the root cause, but are currently validating. Users may continue to encounter a 502 error when attempting to access these environments. Our team is actively validating the resolution to the root cause impacting Beta environments. At this time, we can confirm that only Beta environments were affected but we are continuing to monitor things and will provide more updates as they become available.

The issue impacting Blend Beta environments has been resolved, and the beta environments are now functioning normally. We will continue to monitor closely to ensure ongoing stability. Please feel free to reach out to us if you encounter any issues. Thank you for your patience while we worked through this issue.

We are currently observing integration connection errors impacting document generation workflows. This issue may prevent the successful issuance of disclosures and can also impact the synchronization of disclosure status updates between Blend and the client’s LOS. Our engineering team is actively investigating the root cause and working to determine the scope and impact. We will provide additional updates as more information becomes available.

We are currently investigating API Gateway issues. Some clients may see 502 Bad Gateway errors or experience disruptions with API-related functionality, including document generation, disclosures, or exports. If you encounter any of these issues, please reach out to support so we can investigate. We will provide updates as more information becomes available.

We are currently experiencing processing delays with manually tagged Hybrid closing packages. Our engineering team is actively investigating the root cause to restore normal processing speeds. In the meantime, we recommend sending closing packages as Traditional.

Starting at approximately 10:10am PST we began observing elevated traffic partially impacting API availability. Our team is actively working on preventing impact and restoring API availability.

We are currently investigating api failures.

We are aware of an issue currently impacting all logins(emails and SSO), app creation, eClose, disclosures, and are actively investigating the root cause.

We are aware of an issue impacting all logins (email and SSO), application creation, eClose, and disclosures. Our team is actively investigating the root cause and will provide updates as more information becomes available.

We are seeing signs of improvement across impacted services. Our Engineering team remains actively engaged and continues to investigate the root cause. We will share additional updates as more information becomes available.

We are seeing signs of recovery of Blend Platform logins (email and SSO). Our Engineering team remains actively engaged and continues to investigate Blend Signing Room (RONs) and other affected services. We will share additional updates as more information becomes available.

Issue affecting our internal reporting data pipelines. No impact to customer business operations, and no data is being lost. However, reporting API's will not contain up-to-date data until the issue is resolved. 11/24 is the last day we have data for at the moment.

We are currently experiencing an outage affecting the Blend Signing Room, making it inoperable. This issue stems from our vendor responsible for generating the Knowledge-Based Authentication (KBA) security questions. We are in close contact with the vendor and will provide an update immediately once the service is restored. In the interim, we recommend that RON signing appointments be changed to Hybrid or Traditional, or rescheduled for another day.

A recent outage from the OneSpan envelope service provider may prevent one-span related process from being completed successfully through Blend such as viewing, updating or issuing envelopes. Blend continues to monitor for updates and will update the status page with relevant updates. In the meantime, please feel free to reach out to [email protected] with any additional questions.

We suspect an outage on MortgageBot APIs and are actively trying to contact them to confirm the issue.

We're currently experiencing an interruption in service with one of our eNote vendors, eOriginal. This outage is preventing successful eNote operations at this time. Our team is actively monitoring the situation and is in communication with eOriginal. We will post further updates here as soon as we have more information. Thank you for your patience.

We are continuing to investigate this issue.

Velocify is reporting the same issue as last night and we are seeing a high number of lead creation errors. Here is a link to their status page for further information: https://emstatuscenter.elliemae.com/

All lead creation through Velocify is currently failing. We have escalated to ICE support and have temporarily paused all events going to Velocify until the issue is resolved.

Some users are encountering “Your Connection is not Private” error when accessing workspace.blend.com (Settlement Agent Workspace and Blend Signing Room). Current Status: Our team is aware of an issue where users are seeing a browser privacy warning when trying to access workspace.blend.com. Please be assured, the site remains secure. Workaround: Most users can bypass the warning by: 1. Clicking “Advanced” 2. Selecting “Proceed to workspace.identity.blend.com (unsafe)” We understand the message can be concerning, but we assure you the site is still safe to use. We are working to resolve this as quickly as possible and will provide updates here as we make progress. Thank you for your patience.