Is Blend down?

We have confirmed an issue that is impacting the status update and ability to complete closing packages for Hybrid and RON closings in Blend. Docusign has also reported these failures on their status page, https://status.docusign.com/. We are monitoring the situation closely and will provide an update as more information becomes available.

We are continuing to monitor the Docusign outage that is currently affecting the ability to complete Closing packages for Hybrid and RON closings in Blend. Docusign is continuing their investigation and you can check the status of this incident as well on their status page, https://status.docusign.com/. We are monitoring the situation closely and will provide an update as more information becomes available. In the meantime, as a precaution, we recommend papering out any closings that may be impacted today.

After further investigation, we have identified two separate issues affecting closings: RON Closings in Blend Signing Room: DocuSign is currently reporting a service degradation that is impacting notaries’ ability to complete a signing. This began on Jul 30 at 19:53 UTC and can be monitored on the DocuSign Status page (https://status.docusign.com/). Hybrid Closings, Disclosures, and Follow Up Using eSign Functionality: The outage is causing a large queue in our documents service, which is preventing eSignatures from being applied to documents. This is impacting hybrid closing workflows as well as Disclosure Services and Follow Up flows that rely on eSign functionality. Borrowers may still be able to complete documents, but signature application and task status updates are not processing correctly at this time. In the meantime, we recommend proceeding with paper closings and disclosures until this issue is resolved.

Our team is still investigating the root cause of the DocuSign e-sign availability issue in Blend environments, but we believe the impact is related to a high volume of events received by DocuSign as part of a recovery mitigation to their outage on Thursday evening, July 30th. Our team is currently determining the best next steps to implement a recovery strategy to resume production e-sign availability via DocuSign. Current borrower-facing experience does allow for the e-signing of documents within DocuSign, however the signature and package completion events are not being successfully processed between DocuSign and Blend, and as a result the document e-sign tasks are not getting set to complete successfully. We will share more updates as soon as we our teams have more information.

We scaled up processing capacity on our end to work through the backlog of signature and package completion events between DocuSign and Blend. This backlog has now fully processed, and document e-sign tasks are reflecting completion status successfully. RON, Hybrid Closings, Disclosures, and Follow Up flows using eSign functionality are operating normally. Thank you for your patience while we worked through this issue.

The Blend platform is currently unavailable. Our product and engineering teams are actively investigating and we will provide frequent status updates shortly.

We are in the process of rolling back the most recent release that we believe will unblock production access. We anticipate this being complete in the next 10 minutes.

We have confirmed the release roll back has addressed production availability. We confirmed that this outage only impact production access for loans on the Blend Builder Platform, and that the Lending Platform is fully operational. We are monitoring the performance of traffic on the Blend Builder Platform, but expect this to be fully operational as on 8:40pm PT.

All Blend monitors for traffic on the Blend Builder Platform are showing full production availability and performance recovery and are fully operational now

This incident has been resolved.

We're aware of an issue that some users of our Encompass Partner Document Delivery (PDD) integration may be experiencing at this time. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.

We're aware of an issue that is causing delays with our Encompass Partner Document Delivery (PDD) integration. API performance may be delayed. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.

We are continuing to investigate the issue that is causing delays with our Encompass Partner Document Delivery (PDD) integration. During this time API performance may be delayed. We are working to resolve this issue as quickly as possible. We appreciate your patience.

Our Engineering team continues to actively investigate the issue causing delays with our Encompass Partner Document Delivery (PDD) integration. We are making progress in isolating the root cause and are working to implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

The Blend Engineering Team has identified the cause of the intermittent delays affecting our Encompass Partner Document Delivery (PDD) integration, and service has returned to normal. Our Engineering team has implemented mitigations to restore stability and will continue to monitor the environment closely to ensure the issue does not recur. We are also continuing work on additional improvements to further strengthen the resiliency of the integration. Thank you for your patience while we worked to resolve this issue.

We are currently investigating an issue where users may be unable to send closing packages to Blend. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will continue to monitor the situation closely and provide further updates as more information becomes available.

We have identified an issue impacting the ability to send closing packages. A fix has been deployed, and we are actively monitoring the system to confirm that sending functionality has been fully restored. We will provide another update once the issue is fully resolved

The fix for this issue has now been deployed, and we believe the matter is fully resolved.

We have confirmed an issue affecting delivery of multi-factor authentication codes sent via SMS short code. Twilio has also reported this outage on their status page, https://status.twilio.com/. Some users may experience delays receiving their authentication code or may not receive it at all.

Twilio has observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. Twilio will provide another update in 2 hours or as soon as more information becomes available.

The issue affecting delivery of multi-factor authentication codes sent via SMS short code appears to be resolved. Service has recovered, and users should now be able to receive MFA codes as expected.