Blend had 43 outages in the last 2 years totaling 153h 0m of downtime — averaging 1.8 incidents per month.
There were 43 Blend outages since July 19, 2024 totaling 153h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
There is an outage with our eNote partner, eOriginal. This is preventing the generation of eNotes. They have acknowledged the issue and are working to address.
AT 12:58pmET EOriginal has fully restored service to eCore.
We are currently experiencing an outage affecting hybrid esign tasks being released to borrowers for today's date (4/3) for closing packages sent after 11:10 am CT. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
We are pleased to announce that the outage affecting hybrid esign packages being delivered to borrowers has been fully resolved. All services are now operating as expected. We apologize for any disruption this may have caused and thank you for your patience throughout this incident. If you continue to experience any issues, please reach out to [email protected] or check our status page for further updates.
During approximately between 8pm PT and 10pm PT, an issue occurred within Blend’s internal event system, causing delays in new application data showing up in the Pipeline and other services. The team has restored the system and is assessing any further impact.
This incident has been resolved.
Blend has been notified of an outage with our partner, Docusign, affecting most availability of eSigning within Blend that is utilizing Docusign. Blend is monitoring the recovery and will share updates when available. Borrowers who have been sent documents to eSign in a Docusign envelope will be unable to eSign throughout the outage.
This incident has been resolved.
Blend is currently investigating an issue affecting search results in the application pipeline view.
We believe that we have identified the root cause of this issue and are working on a resolution.
This incident has been resolved. The pipeline search functionality is now operational.
Blend is currently investigating preliminary reports of potential issues preventing some borrower users from logging in.
Blend has identified the root-cause of the issue and has deployed a fix that should prevent similar behavior from impacting the login flow.
We are investigating an issue that is affecting new borrower account creation due to issues with Google Recaptcha. This appears to only be affecting customers who have Google Recaptcha enabled.
The issue is currently mitigated through temporarily disabling Google Recaptcha where enabled.
Google Recaptcha has been fixed and re-enabled for all customers who had it enabled previously.
Google Recaptcha has been fixed and re-enabled for all customers who had it enabled previously.
We are currently investigating an issue that came up this morning. At the moment it looks to be affecting the login functionality, as we continue to investigate we will provide updates as they become available.
Customers are currently facing difficulties logging into Blend or are being logged out shortly after successfully accessing the platform. These problems affect both the Lender and Borrower user interfaces, as well as Blend Close and Settlement Services. Our team is actively working to troubleshoot these issues and aims to have a resolution soon.
Blend believes we have mitigated the issue and that the customer impact was resolved as of 8:10 AM PST this morning. We continue to actively monitor this issue.
This incident has been resolved.
We wanted to inform you about a brief issue that occurred in the settlement agent workspace earlier today. Between 6:00 AM ET and 10:00 AM ET, some users experienced difficulties downloading documents due to an update that was released overnight. Our team acted swiftly, identified the cause, and promptly rolled back the changes. As of 10:00 AM ET, the functionality to download documents has been fully restored, and the system is operating as expected. We sincerely apologize for any inconvenience this may have caused. Moving forward, we are implementing additional safeguards to ensure minimal disruption to your operations. If you have any questions or need further assistance, please don't hesitate to reach out.
Blend has been made aware of an issue impacting the display of the lender-pipeline currently affecting some clients. Blend is actively investigating the root-cause for this behavior and will continue to update the status page accordingly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Salesforce updates are not flowing through for a subset of customers due to a performance degradation incident in Salesforce systems. We are currently monitoring the situation and will provide an update on the next steps once the incident is resolved within Salesforce.
This incident has been resolved.
Blend identified an issue that prevented certain applications from exporting successfully in a similar way as certain disclosure packages from successfully posting to Blend. The issue appears to have started at 11:25 AM PST and was resolved at 11:40 AM PST. Blend is currently monitoring and replaying any failed events during this time-window.
Blend has replayed all impacted events for the affected time-window.
We are experiencing degradation related to services that need eSign.
We have identified the root cause of high latencies with one of our e-sign providers. The latencies started to improve around 8:21 am PST, and we are now seeing package creation flows and e-sign success rates returning to normal. We are actively monitoring the recovery progress and anticipate being fully operational soon.
We have identified the root cause of high latencies with one of our e-sign providers. The latencies started to improve around 8:21 am PST, and we are now seeing package creation flows and e-sign success rates returning to normal. We are actively monitoring the recovery progress and anticipate being fully operational soon.
We are no longer seeing latencies. All eSign related services are now fully operational.
Blend has been made aware of an issue that may be impacting access via the mobile app for some users and is currently working on identifying the root-cause. Blend will continue to update the status page to reflect findings and any other relevant updates so please feel free to refer to https://status.blend.com/ for updates.
Blend has identified the root-cause of this issue and has deployed a correction that should resolve the issues impacting the mobile app.
Blend has been made aware of a potential issue affecting Docutech-Integrated clients that may prevent documents from being successfully delivered in Blend as the Docutech Disclosure service appears to be facing a temporary outage. Blend will continue to monitor for additional updates.
Blend has been monitoring the recovery by Docutech where traffic from Docutech to Blend was resumed.
Blend has been made aware of an ongoing issue impacting ICE Mortgage Technology Encompass integrations that appear to be affecting all Encompass traffic leveraging the Developer Connect Service. Blend has notified its ICE partners and have asked them to investigate. Blend will continue to monitor and update the status page accordingly.
Blend has been informed by ICE Mortgage Technology than resolved. After careful monitoring Blend can confirm that traffic is back to normal and the corresponding retry for failed events has been applied.
Blend has been made aware of a degradation impacting EllieMae services which may impact a subset of export or document exports from Blend causing latency. Blend will continue to monitor this behavior and update the status page accordingly.
This incident has been resolved.
Blend has been made aware of potential issues impacting EllieMae services due to an outage. The degradation of services may cause failures related to document exports, loan exports, lead creations, pricing calls among other EllieMae integrations. Blend is actively monitoring for updates and will continue to track and update the status page with any additional relevant information.
Blend has been informed by its partner EllieMae that their development team has made significant progress in normalizing services. ICE Technologies (EllieMae) shared that users may still experience slower performance or intermittent issues with certain services/products as we work towards full stabilization. Blend will continue to monitor for any additional major update and update the status page as accordingly.
After careful monitoring, Blend has confirmed that the affected integrations are now back to normal. Blend however will continue to monitor for any additional updates.
This incident has been resolved.