Blend Outage History

Started Nov 19, 2025, 03:44 PM UTC· resolved Nov 19, 2025, 04:59 PM UTC

1. identified Nov 19, 2025, 03:44 PM UTC

   We want to inform you of an active issue currently affecting the Blend platform. Automated Underwriting (AUS) requests—specifically DU and LP—are not successfully running for clients at this time. Our engineering team is actively investigating the root cause and working to restore AUS functionality as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience while we work to resolve this.

2. resolved Nov 19, 2025, 04:59 PM UTC

   AUS Functionality Fully Restored We have successfully resolved and confirmed the full restoration of AUS functionality. You can now run AUS as expected. Please note that this incident was strictly confined to AUS; there were no other known or expected impacts to any other Blend features or user data. Thank you for your patience as our team worked to deploy this fix quickly. We appreciate your partnership.

Read the full incident report →

Started Nov 03, 2025, 04:37 PM UTC· resolved Nov 03, 2025, 05:54 PM UTC

1. investigating Nov 03, 2025, 04:37 PM UTC

   We are currently experiencing an outage affecting the Blend Signing Room, making it inoperable. This issue stems from our vendor responsible for generating the Knowledge-Based Authentication (KBA) security questions. We are in close contact with the vendor and will provide an update immediately once the service is restored. In the interim, we recommend that RON signing appointments be changed to Hybrid or Traditional, or rescheduled for another day.

2. monitoring Nov 03, 2025, 05:44 PM UTC

   We are currently experiencing an outage affecting the Blend Signing Room, making it inoperable. This issue stems from our vendor responsible for generating the Knowledge-Based Authentication (KBA) security questions. We are in close contact with the vendor and will provide an update immediately once the service is restored. In the interim, we recommend that RON signing appointments be changed to Hybrid or Traditional, or rescheduled for another day.

3. resolved Nov 03, 2025, 05:54 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 09:27 AM UTC· resolved Oct 20, 2025, 09:37 PM UTC

1. investigating Oct 20, 2025, 09:27 AM UTC

   A major Amazon Web Services (AWS) outage is causing widespread internet disruptions, impacting multiple apps and services, including Blend. We are continuing to investigate this issue.

2. investigating Oct 20, 2025, 09:30 AM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 20, 2025, 10:44 AM UTC

   We are seeing Blend services recover from the disruption and continue to monitor.

4. monitoring Oct 20, 2025, 10:51 AM UTC

   We are continuing to monitor for any further issues.

5. investigating Oct 20, 2025, 02:37 PM UTC

   We continue to see infrastructure-related issues which continue to have an impact on the availability and performance of the Blend platform. We will update this status page at a regular interval or when we see consistent recovery across the platform.

6. investigating Oct 20, 2025, 02:37 PM UTC

   We are continuing to investigate this issue.

7. investigating Oct 20, 2025, 03:27 PM UTC

   We are continuing to investigate this issue.

8. investigating Oct 20, 2025, 04:35 PM UTC

   While Blend has been able to recover some services, we are proceeding carefully and have not immediately enacted our disaster recovery process. This decision is intentional — cross-region disaster recovery is a complex process that carries potential risks, including data loss, impact to unaffected clients, and the possibility of slowing overall recovery for those already stabilizing. Our engineering teams are closely monitoring AWS’s progress and Blend’s own platform stability to ensure that any action we take fully protects client data and minimizes disruption. Once we have confidence in a stable recovery path, we will take any necessary next steps to restore full service safely and efficiently.

9. identified Oct 20, 2025, 05:38 PM UTC

   AWS continues to experience issues in the US-EAST-1 region and is actively working to deploy a fix within the next few hours. Blend’s internal teams are continuing to monitor the situation closely and are exploring the option of cutting over to another fully functional AWS region. However, this decision involves a number of considerations — including the potential risks of data loss, impact to currently unaffected clients, and overall recovery stability. We are handling this situation with the utmost care to ensure that any action taken is safe, deliberate, and in the best interest of all clients. Please continue monitoring our status page as well as the AWS Status Page https://health.aws.amazon.com/health/status for updates.

10. identified Oct 20, 2025, 07:07 PM UTC

    We wanted to provide you with the latest update regarding the ongoing service disruption. AWS has identified the root cause and is actively deploying a solution to restore compute resource availability. To mitigate the impact during this period, our engineering team strategically reallocated available resources to prioritize critical functions, such as application submission. While this ensured the stability of core services, it may have temporarily affected performance in other areas of the platform. We are beginning to see signs of recovery as the AWS fixes are rolled out. While service may be intermittent over the next couple of hours, AWS anticipates the deployment will be complete within approximately two hours, at which point we expect a full restoration of service.

11. identified Oct 20, 2025, 09:06 PM UTC

    We have recovered our baseline infrastructure capacity, and the Blend platform is now fully available. System performance has stabilized, and latencies have returned to normal levels. We are currently processing a backlog of loan applications that accumulated during the disruption and will provide an update once that backlog has been fully cleared. Thank you for your patience and understanding as we worked through this issue.

12. monitoring Oct 20, 2025, 09:11 PM UTC

    We have recovered our baseline infrastructure capacity, and the Blend platform is now fully available. System performance has stabilized, and latencies have returned to normal levels. We are currently processing a backlog of loan applications that accumulated during the disruption and will provide an update once that backlog has been fully cleared. Thank you for your patience and understanding as we worked through this issue.

13. resolved Oct 20, 2025, 09:37 PM UTC

    Our application export queues have returned to normal levels. At this time, we believe that this incident is resolved, although some of Blend's integration partners may continue to experience issues as they recover.

Read the full incident report →

Started Aug 21, 2025, 06:35 PM UTC· resolved Aug 22, 2025, 02:28 PM UTC

1. investigating Aug 21, 2025, 06:35 PM UTC

   A recent outage from the OneSpan envelope service provider may prevent one-span related process from being completed successfully through Blend such as viewing, updating or issuing envelopes. Blend continues to monitor for updates and will update the status page with relevant updates. In the meantime, please feel free to reach out to [email protected] with any additional questions.

2. identified Aug 21, 2025, 06:35 PM UTC

   Blend continues to monitor for updates and recovery

3. monitoring Aug 21, 2025, 07:44 PM UTC

   Onespan has made some adjustments on their end and response times are noticeably trending down sharply; however, they remain at 10x normal levels as of 12:34pm. Some Docusign workflows including e-close may be experiencing degradation including eclose as a result of the Onespan outage. Blend will continue to monitor and update the status page as soon as new information becomes available.

4. monitoring Aug 21, 2025, 08:02 PM UTC

   onespan response times are closer to nominal (~5s compared to normal ~1s) and continuing to trend down but not fully recovered. queue backlog is coming down as well, with our current worker provisioning we are expecting recovery in 2hr. slowness in eclose and other esign related operations should improve as well as the backlog clears

5. monitoring Aug 21, 2025, 11:32 PM UTC

   Failure rates from the OneSpan Envelope Service provider are now back to normal. Blend will continue to monitor.

6. resolved Aug 22, 2025, 02:28 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 20, 2025, 05:44 AM UTC· resolved Jul 20, 2025, 05:44 AM UTC

1. resolved Jul 20, 2025, 05:44 AM UTC

   We identified an issue affecting the Builder workflow that resulted in some customers experiencing prolonged loading screens. The issue has since been resolved following a successful hotfix that was deployed tonight. We are actively remediating any impacted applications and have shared detailed impact lists with the affected clients.

Read the full incident report →

Started Jul 18, 2025, 08:07 PM UTC· resolved Jul 18, 2025, 08:07 PM UTC

1. resolved Jul 18, 2025, 08:07 PM UTC

   Timeframe: July 18, 2:19 PM – 2:27 PM CT Status: Resolved Between 2:19 PM and 2:27 PM CT, Blend experienced a service disruption due to an outage from our eSign partner, DocuSign. During this window: eSign packages could not be sent from Blend to borrowers. Borrowers may have been unable to complete eSigning within DocuSign envelopes. The Blend Signing Room experience was also impacted. All systems have since recovered, and services are operating normally. We are continuing to monitor to ensure full stability. We appreciate your patience and understanding.

Read the full incident report →

Started Jul 02, 2025, 08:04 PM UTC· resolved Jul 02, 2025, 09:00 PM UTC

1. monitoring Jul 02, 2025, 08:04 PM UTC

   We are currently experiencing an interruption in service with eOriginal. This outage is preventing successful eNote operations at this time. If you are actively attempting to send an eNote or an eNote is not able to be signed for same day closings, we recommend papering these out. Our team is actively monitoring the situation and is in communication with eOriginal.

2. resolved Jul 02, 2025, 09:00 PM UTC

   The recent eOriginal outage has been resolved. You can now send packages with eNotes, and borrowers are able to sign eNotes as expected. If you experience any further issues, please contact us at [email protected]

Read the full incident report →

Started Jun 23, 2025, 04:01 PM UTC· resolved Jun 23, 2025, 05:04 PM UTC

1. investigating Jun 23, 2025, 04:01 PM UTC

   We suspect an outage on MortgageBot APIs and are actively trying to contact them to confirm the issue.

2. resolved Jun 23, 2025, 05:04 PM UTC

   Blend was able to confirm there was a change made on the Mortgage Bot side during a Disaster Recovery test on Sunday which lead to the error's we were alerted too this morning. The change was reverted and we are no longer seeing the errors on our side.

Read the full incident report →

Started Jun 18, 2025, 07:10 PM UTC· resolved Jun 18, 2025, 08:58 PM UTC

1. investigating Jun 18, 2025, 07:10 PM UTC

   We're currently experiencing an interruption in service with one of our eNote vendors, eOriginal. This outage is preventing successful eNote operations at this time. Our team is actively monitoring the situation and is in communication with eOriginal. We will post further updates here as soon as we have more information. Thank you for your patience.

2. investigating Jun 18, 2025, 07:23 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 18, 2025, 08:48 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 18, 2025, 08:58 PM UTC

   This incident has been resolved. Users who attempted to generate or sign an eNote but weren't able to, please try again now.

Read the full incident report →

Started May 23, 2025, 03:48 PM UTC· resolved May 23, 2025, 04:31 PM UTC

1. investigating May 23, 2025, 03:48 PM UTC

   Velocify is reporting the same issue as last night and we are seeing a high number of lead creation errors. Here is a link to their status page for further information: https://emstatuscenter.elliemae.com/

2. resolved May 23, 2025, 04:31 PM UTC

   This has now been resolved by ICE and we are seeing leads being created at a normal rate.

Read the full incident report →

Started May 23, 2025, 01:35 AM UTC· resolved May 23, 2025, 04:51 AM UTC

1. investigating May 23, 2025, 01:35 AM UTC

   All lead creation through Velocify is currently failing. We have escalated to ICE support and have temporarily paused all events going to Velocify until the issue is resolved.

2. resolved May 23, 2025, 04:51 AM UTC

   A fix has been implemented by Velocify. We have unpaused the integration and will continue to monitor for any errors.

Read the full incident report →

Started May 07, 2025, 01:58 PM UTC· resolved May 07, 2025, 02:33 PM UTC

1. investigating May 07, 2025, 01:58 PM UTC

   Some users are encountering “Your Connection is not Private” error when accessing workspace.blend.com (Settlement Agent Workspace and Blend Signing Room). Current Status: Our team is aware of an issue where users are seeing a browser privacy warning when trying to access workspace.blend.com. Please be assured, the site remains secure. Workaround: Most users can bypass the warning by: 1. Clicking “Advanced” 2. Selecting “Proceed to workspace.identity.blend.com (unsafe)” We understand the message can be concerning, but we assure you the site is still safe to use. We are working to resolve this as quickly as possible and will provide updates here as we make progress. Thank you for your patience.

2. resolved May 07, 2025, 02:33 PM UTC

   The issue has been fully resolved. All users should now be able to access workspace.blend.com without encountering security warnings. The SSL certificate for http://workspace.identity.blend.com/ was updated to restore full browser trust. We appreciate your patience and understanding while we worked to resolve this issue.

Read the full incident report →

Started Apr 18, 2025, 04:18 PM UTC· resolved Apr 18, 2025, 05:29 PM UTC

1. identified Apr 18, 2025, 04:18 PM UTC

   There is an outage with our eNote partner, eOriginal. This is preventing the generation of eNotes. They have acknowledged the issue and are working to address.

2. resolved Apr 18, 2025, 05:29 PM UTC

   AT 12:58pmET EOriginal has fully restored service to eCore.

Read the full incident report →

Started Apr 03, 2025, 07:05 PM UTC· resolved Apr 03, 2025, 08:38 PM UTC

1. investigating Apr 03, 2025, 07:05 PM UTC

   We are currently experiencing an outage affecting hybrid esign tasks being released to borrowers for today's date (4/3) for closing packages sent after 11:10 am CT. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

2. resolved Apr 03, 2025, 08:38 PM UTC

   We are pleased to announce that the outage affecting hybrid esign packages being delivered to borrowers has been fully resolved. All services are now operating as expected. We apologize for any disruption this may have caused and thank you for your patience throughout this incident. If you continue to experience any issues, please reach out to [email protected] or check our status page for further updates.

Read the full incident report →

Started Mar 26, 2025, 05:59 AM UTC· resolved Mar 26, 2025, 11:09 AM UTC

1. monitoring Mar 26, 2025, 05:59 AM UTC

   During approximately between 8pm PT and 10pm PT, an issue occurred within Blend’s internal event system, causing delays in new application data showing up in the Pipeline and other services. The team has restored the system and is assessing any further impact.

2. resolved Mar 26, 2025, 11:09 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 05, 2025, 07:34 PM UTC· resolved Feb 05, 2025, 08:37 PM UTC

1. monitoring Feb 05, 2025, 07:34 PM UTC

   Blend has been notified of an outage with our partner, Docusign, affecting most availability of eSigning within Blend that is utilizing Docusign. Blend is monitoring the recovery and will share updates when available. Borrowers who have been sent documents to eSign in a Docusign envelope will be unable to eSign throughout the outage.

2. resolved Feb 05, 2025, 08:37 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 04, 2025, 08:55 PM UTC· resolved Feb 04, 2025, 10:48 PM UTC

1. investigating Feb 04, 2025, 08:55 PM UTC

   Blend is currently investigating an issue affecting search results in the application pipeline view.

2. identified Feb 04, 2025, 09:57 PM UTC

   We believe that we have identified the root cause of this issue and are working on a resolution.

3. resolved Feb 04, 2025, 10:48 PM UTC

   This incident has been resolved. The pipeline search functionality is now operational.

Read the full incident report →

Started Jan 29, 2025, 04:49 PM UTC· resolved Jan 29, 2025, 05:09 PM UTC

1. investigating Jan 29, 2025, 04:49 PM UTC

   Blend is currently investigating preliminary reports of potential issues preventing some borrower users from logging in.

2. resolved Jan 29, 2025, 05:09 PM UTC

   Blend has identified the root-cause of the issue and has deployed a fix that should prevent similar behavior from impacting the login flow.

Read the full incident report →

Started Jan 13, 2025, 08:21 PM UTC· resolved Jan 13, 2025, 10:00 PM UTC

1. investigating Jan 13, 2025, 08:21 PM UTC

   We are investigating an issue that is affecting new borrower account creation due to issues with Google Recaptcha. This appears to only be affecting customers who have Google Recaptcha enabled.

2. investigating Jan 13, 2025, 08:23 PM UTC

   The issue is currently mitigated through temporarily disabling Google Recaptcha where enabled.

3. investigating Jan 13, 2025, 09:58 PM UTC

   Google Recaptcha has been fixed and re-enabled for all customers who had it enabled previously.

4. resolved Jan 13, 2025, 10:00 PM UTC

   Google Recaptcha has been fixed and re-enabled for all customers who had it enabled previously.

Read the full incident report →

Started Jan 07, 2025, 03:21 PM UTC· resolved Jan 07, 2025, 07:13 PM UTC

1. investigating Jan 07, 2025, 03:21 PM UTC

   We are currently investigating an issue that came up this morning. At the moment it looks to be affecting the login functionality, as we continue to investigate we will provide updates as they become available.

2. investigating Jan 07, 2025, 03:45 PM UTC

   Customers are currently facing difficulties logging into Blend or are being logged out shortly after successfully accessing the platform. These problems affect both the Lender and Borrower user interfaces, as well as Blend Close and Settlement Services. Our team is actively working to troubleshoot these issues and aims to have a resolution soon.

3. monitoring Jan 07, 2025, 04:30 PM UTC

   Blend believes we have mitigated the issue and that the customer impact was resolved as of 8:10 AM PST this morning. We continue to actively monitor this issue.

4. resolved Jan 07, 2025, 07:13 PM UTC

   This incident has been resolved.

Read the full incident report →