Blackbaud experienced a minor incident on April 6, 2026 affecting Financial Edge NXT and Raiser's Edge NXT®, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2026, 06:48 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Apr 06, 2026, 07:05 AM UTC
We are continuing to investigate this issue.
- investigating Apr 06, 2026, 07:29 AM UTC
We are continuing to investigate this issue.
- identified Apr 06, 2026, 08:43 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Apr 06, 2026, 11:45 AM UTC
We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
- identified Apr 06, 2026, 01:41 PM UTC
We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates. Next update will be at 3:30pm EST.
- resolved Apr 07, 2026, 01:39 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.