Blackbaud incident

Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on October 6, 2026 affecting Raiser's Edge NXT® and Blackbaud Tuition Management™ and 1 more component, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 03:13 PM UTC
Resolved
Oct 06, 2026, 08:16 PM UTC
Duration
5h 2m
Detected by Pingoru
Oct 06, 2026, 03:13 PM UTC

Affected components

Raiser's Edge NXT®Blackbaud Tuition Management™JustGiving® from Blackbaud®Payment Services

Update timeline

  1. investigating Oct 06, 2026, 03:13 PM UTC

    We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Oct 06, 2026, 03:28 PM UTC

    We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. investigating Oct 06, 2026, 03:48 PM UTC

    We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  4. identified Oct 06, 2026, 04:43 PM UTC

    We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.

  5. monitoring Oct 06, 2026, 06:17 PM UTC

    Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST

  6. resolved Oct 06, 2026, 08:16 PM UTC

    This incident has been resolved.