Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online - #000696202
Blackbaud experienced a minor incident on October 5, 2026 affecting Blackbaud Luminate Online®, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 05:53 PM UTC
We have identified an issue leading to timeouts for a subset of customers with Luminate Web Services. Our engineers are currently investigating.
- identified Oct 05, 2026, 07:53 PM UTC
Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
- monitoring Oct 05, 2026, 09:51 PM UTC
Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
- monitoring Oct 06, 2026, 02:02 PM UTC
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
- monitoring Oct 06, 2026, 08:17 PM UTC
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
- resolved Oct 07, 2026, 01:33 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.