Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online - 000696856
Blackbaud experienced a minor incident on October 8, 2026 affecting Blackbaud Luminate Online®, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 01:27 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 08, 2026, 01:44 PM UTC
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
- investigating Oct 08, 2026, 02:06 PM UTC
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
- resolved Oct 08, 2026, 02:27 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.