Blackbaud incident

Active Issue Alert – Blackbaud Support - #000681855

Major Resolved View vendor source →

Blackbaud experienced a major incident on July 2, 2026 affecting Blackbaud Website Package, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 07:41 PM UTC
Resolved
Jul 03, 2026, 12:33 AM UTC
Duration
4h 51m
Detected by Pingoru
Jul 02, 2026, 07:41 PM UTC

Affected components

Blackbaud Website Package

Update timeline

  1. investigating Jul 02, 2026, 07:41 PM UTC

    We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified Jul 02, 2026, 11:36 PM UTC

    We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers have diagnosed the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. resolved Jul 03, 2026, 12:33 AM UTC

    This incident has been resolved.