Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online - 000698078
Blackbaud experienced a minor incident on October 16, 2026 affecting Blackbaud Luminate Online®, lasting 11h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 01:43 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- investigating Oct 16, 2026, 02:05 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- investigating Oct 16, 2026, 02:48 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- monitoring Oct 16, 2026, 03:42 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- monitoring Oct 16, 2026, 03:44 PM UTC
Our engineers have implemented a change, and we are seeing report queue times return to normal. We will continue to monitor.
- monitoring Oct 16, 2026, 04:58 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to pages. Our engineers have implemented changes to mitigate these delays and continue to monitor.
- monitoring Oct 16, 2026, 05:31 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor. We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
- monitoring Oct 16, 2026, 05:49 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor. We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
- monitoring Oct 16, 2026, 06:16 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
- monitoring Oct 16, 2026, 06:33 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
- monitoring Oct 16, 2026, 07:17 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
- resolved Oct 17, 2026, 01:16 AM UTC
This incident has been resolved.