Blackbaud incident
Active Issue Alert – Raiser's Edge NXT - 000698264
Blackbaud experienced a minor incident on October 17, 2026 affecting Raiser's Edge NXT®, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2026, 11:53 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 17, 2026, 12:31 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 17, 2026, 12:39 PM UTC
We are investigating an issue where some customers are seeing a blank consent tile in the web interface and experiencing failures with related API calls. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 17, 2026, 01:18 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.