Blackbaud experienced a notice incident on October 5, 2026 affecting Blackbaud Luminate Online®, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Blackbaud Luminate Online®
Update timeline
- investigating Oct 05, 2026, 12:07 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- identified Oct 05, 2026, 12:32 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- monitoring Oct 05, 2026, 03:26 PM UTC
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
- resolved Oct 05, 2026, 04:38 PM UTC
This incident has been resolved.