Technical Difficulties Affecting Recurrent Buy

Update timeline

1. investigating Mar 20, 2026, 11:30 AM UTC

   Status: Investigating We are currently experiencing technical difficulties, which may affect Recurrent Buy. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)

2. identified Mar 20, 2026, 01:05 PM UTC

   Status: Identified We would like to inform you that the root cause of the Recurrent Buy issue has been identified. Our team is now taking the necessary steps to resolve it. We will keep you informed as we make progress. Affected components Assets (Degraded performance)

3. monitoring Mar 20, 2026, 02:06 PM UTC

   Status: Monitoring We’ve applied the necessary fixes and carried out thorough testing to confirm everything is working as expected. If you run into any further issues or have questions, please feel free to reach out. Thank you for your cooperation and understanding.this process. Affected components Assets (Degraded performance)

4. resolved Mar 23, 2026, 03:13 PM UTC

   Status: Resolved After thorough testing and monitoring to confirm everything is functioning as expected, we can now close the recurrent buy incident. If you experience any further issues or have questions, please don’t hesitate to reach out. Thank you again for your cooperation and understanding throughout this process. Affected components Assets (Operational)