Bitvavo experienced a minor incident on June 3, 2026 affecting SMS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 08:07 PM UTC
Status: Investigating We are investigating an issue affecting the sending of SMS messages. Users may a delay in receiving the requested SMS during the phone verification (for 2FA activation) and for German users this can also impact the signature (QES) step during onboarding. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components SMS (Degraded performance)
- monitoring Jun 02, 2026, 08:57 PM UTC
Status: Monitoring Our team has implemented a fix and confirmed that SMS messages are being sent successfully again. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components SMS (Operational)
- resolved Jun 03, 2026, 07:45 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the SMS delivery incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components SMS (Operational)