Technical Issue Potentially Affecting Fiat and Crypto Deposits and Withdrawals

Update timeline

1. investigating May 29, 2026, 06:42 AM UTC

   Status: Investigating We are currently investigating an issue that may affect fiat-to-crypto deposits and withdrawals on our platform. Users may experience delays when processing fiat deposits while our team works to resolve the issue. We are actively working on a fix and will provide updates as soon as more information becomes available. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance) Crypto Deposits or Withdrawals (Degraded performance) Fiat Withdrawals (Degraded performance)

2. monitoring May 29, 2026, 07:01 AM UTC

   Status: Monitoring The issue affecting fiat-to-crypto deposits and withdrawals has been resolved. Our team has implemented the necessary fixes and confirmed that services are now operating as expected. We are currently in a monitoring phase to ensure all systems continue to function properly. If you continue to experience any issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance) Crypto Deposits or Withdrawals (Degraded performance) Fiat Withdrawals (Degraded performance)

3. resolved May 29, 2026, 07:33 AM UTC

   Status: Resolved After thorough testing and ongoing monitoring to ensure everything is functioning as expected, we can confirm that the initial fiat and crypto deposit and withdrawal incident has been resolved and is now closed. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you again for your cooperation and understanding throughout this process. Affected components Fiat Deposits (Operational) Crypto Deposits or Withdrawals (Operational) Fiat Withdrawals (Operational)