BitGo Outage History

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BitGo had 83 outages in the last 2 years totaling 49h 15m of downtime — averaging 3.4 incidents per month.

There were 83 BitGo outages since November 24, 2025 totaling 49h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bitgo.com

Major September 15, 2026

Intermittent Login Errors ("Too Many Requests")

Detected by Pingoru
Sep 15, 2026, 10:25 PM UTC
Resolved
Sep 15, 2026, 10:35 PM UTC
Duration
10m
Affected: APIPlatform
Timeline · 3 updates
  1. investigating Sep 15, 2026, 10:25 PM UTC

    We are currently investigating this issue.

  2. identified Sep 15, 2026, 10:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 15, 2026, 10:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026

Delay in processing DOT transactions

Detected by Pingoru
Sep 10, 2026, 08:45 PM UTC
Resolved
Sep 10, 2026, 11:09 PM UTC
Duration
2h 24m
Affected: APIWalletsPolkadotSUI
Timeline · 5 updates
  1. investigating Sep 10, 2026, 08:45 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2026, 08:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 09:35 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 10, 2026, 10:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Sep 10, 2026, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2026

Delay in Processing ATOM Transactions

Detected by Pingoru
Sep 08, 2026, 06:51 PM UTC
Resolved
Sep 09, 2026, 02:26 AM UTC
Duration
7h 35m
Affected: Atom
Timeline · 4 updates
  1. investigating Sep 08, 2026, 06:51 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2026, 12:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2026, 02:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2026, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026

Trade orderbook is currently unavailable

Detected by Pingoru
Aug 27, 2026, 06:20 PM UTC
Resolved
Aug 27, 2026, 07:12 PM UTC
Duration
52m
Affected: BitGo Trust Trade APIBitGo TrustBitGo EuropeBitGo Europe Trade APIBitGo MENABitGo MENA Trade API
Timeline · 5 updates
  1. investigating Aug 27, 2026, 06:20 PM UTC

    We are currently investigating this issue.

  2. identified Aug 27, 2026, 06:22 PM UTC

    Trade orderbook is currently unavailable for due to scheduled maintenance. Trade execution is unaffected.

  3. investigating Aug 27, 2026, 06:24 PM UTC

    Trade orderbook is currently unavailable for due to scheduled maintenance. Trade execution is unaffected.

  4. identified Aug 27, 2026, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Aug 27, 2026, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2026

Delay in processing Transactions affecting multiple coins

Detected by Pingoru
Aug 26, 2026, 06:23 AM UTC
Resolved
Aug 26, 2026, 07:04 AM UTC
Duration
41m
Affected: EthereumRippleSolanaPolygonBinance Coin (BNB)
Timeline · 4 updates
  1. investigating Aug 26, 2026, 06:23 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 26, 2026, 06:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2026, 06:49 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 26, 2026, 07:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026

Missing Orderbook Data in Test Environment

Detected by Pingoru
Aug 24, 2026, 08:07 PM UTC
Resolved
Aug 24, 2026, 11:25 PM UTC
Duration
3h 18m
Affected: BitGo TrustBitGo SingaporeBitGo EuropeTestnetBitGo MENA
Timeline · 2 updates
  1. investigating Aug 24, 2026, 08:07 PM UTC

    This additionally prevents some types orders from being placed, because they are part of order-book data.

  2. resolved Aug 24, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

Issues affecting Report Generation

Detected by Pingoru
Aug 17, 2026, 04:08 PM UTC
Resolved
Aug 17, 2026, 05:49 PM UTC
Duration
1h 40m
Affected: Reporting
Timeline · 2 updates
  1. investigating Aug 17, 2026, 04:08 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 17, 2026, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 10, 2026

Custodial Wallet Whitelist Issue

Detected by Pingoru
Aug 10, 2026, 07:32 PM UTC
Resolved
Aug 10, 2026, 07:45 PM UTC
Duration
12m
Affected: Platform
Timeline · 2 updates
  1. identified Aug 10, 2026, 07:32 PM UTC

    We are investigating an issue affecting custodial wallet whitelist entries created after approximately 1:48 AM PT today (08/10). Affected entries may not function as expected when initiating transactions. We have identified the cause and are reverting the related change to prevent new whitelist entries from being affected. We are also working to automatically correct impacted entries created during this period. We will provide an update as remediation progresses.

  2. resolved Aug 10, 2026, 07:45 PM UTC

    The change causing this issue has been reverted, and new whitelist addresses are no longer affected. We are currently identifying whitelist entries impacted during the affected period and working to correct them.

Read the full incident report →

Minor August 6, 2026

Delay in Processing SUI transactions

Detected by Pingoru
Aug 06, 2026, 06:38 PM UTC
Resolved
Aug 06, 2026, 07:37 PM UTC
Duration
58m
Affected: APIWalletsSUI
Timeline · 2 updates
  1. identified Aug 06, 2026, 06:38 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Aug 06, 2026, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026

Delay in Processing Go Account - ZEC Transactions

Detected by Pingoru
Jul 29, 2026, 03:51 PM UTC
Resolved
Jul 29, 2026, 11:26 PM UTC
Duration
7h 34m
Affected: Wallets
Timeline · 2 updates
  1. identified Jul 29, 2026, 03:51 PM UTC

    We have identified the cause of delays affecting ZEC (Zcash) transactions for Go Accounts. Client using Go Accounts may experience longer-than-normal processing times for ZEC transactions while we work to implement a fix. Our engineering team is actively working to resolve the issue and restore normal transaction processing. We will continue to provide updates as progress is made.

  2. resolved Jul 29, 2026, 11:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

Issues Affecting Persona Liveness Verification Flow

Detected by Pingoru
Jul 22, 2026, 11:33 PM UTC
Resolved
Jul 23, 2026, 12:51 AM UTC
Duration
1h 18m
Affected: Platform
Timeline · 3 updates
  1. investigating Jul 22, 2026, 11:33 PM UTC

    We are currently investigating an issue affecting the Persona identity verification (liveness check) flow. Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. identified Jul 22, 2026, 11:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 23, 2026, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 21, 2026

Delays in transaction confirmation processing

Detected by Pingoru
Jul 21, 2026, 10:34 AM UTC
Resolved
Jul 02, 2026, 10:27 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 21, 2026, 10:34 AM UTC

    Investigating — 10:27 AM UTC We are investigating reports of delays in transaction confirmation processing. Some deposits and withdrawals may take longer than usual to appear as confirmed. Identified — 11:54 AM UTC We have identified the cause of the delay and are actively mitigating. Transactions continue to be processed, though confirmations may lag for some networks. Resolved — 1:06 PM UTC This incident has been resolved. Confirmation processing has returned to normal levels. Any transactions delayed during this window have since confirmed.

Read the full incident report →

Major July 17, 2026

Issues with accessing trade platform

Detected by Pingoru
Jul 17, 2026, 01:18 AM UTC
Resolved
Jul 17, 2026, 04:14 AM UTC
Duration
2h 55m
Affected: BitGo Trust Trade APIBitGo TrustBitGo EuropeBitGo Europe Trade APIBitGo MENABitGo MENA Trade API
Timeline · 4 updates
  1. investigating Jul 17, 2026, 01:19 AM UTC

    GCP (Google Cloud Provider) outage and trading is down in MENA, Europe, and BitGo Trust. We are currently investigating.

  2. investigating Jul 17, 2026, 01:20 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2026, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2026, 04:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Zcash on Testnet is not currently functioning

Detected by Pingoru
Jul 14, 2026, 07:20 PM UTC
Resolved
Jul 14, 2026, 07:35 PM UTC
Duration
14m
Affected: ZCash
Timeline · 2 updates
  1. investigating Jul 14, 2026, 07:20 PM UTC

    Zcash on Testnet is not currently functioning

  2. investigating Jul 14, 2026, 07:24 PM UTC

    We are currently investigating an issue with Zcash on Testnet. Deposit and Withdrawals are not currently functioning.

Read the full incident report →

Minor July 14, 2026

Scheduled maintenance on Wednesday, July 15, 14:00 UTC our internal Zcash (ZEC) infrastructure. Temporary service disruptions may occur during that time.

Detected by Pingoru
Jul 14, 2026, 03:33 PM UTC
Resolved
Jul 14, 2026, 04:18 PM UTC
Duration
44m
Affected: ZCash
Timeline · 2 updates
  1. investigating Jul 14, 2026, 03:33 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 14, 2026, 03:47 PM UTC

    We are continuing to investigate this issue.

Read the full incident report →

Major July 13, 2026

Delay in processing TON transactions

Detected by Pingoru
Jul 13, 2026, 12:58 PM UTC
Resolved
Jul 13, 2026, 01:58 PM UTC
Duration
1h
Affected: APIWalletsTON
Timeline · 2 updates
  1. investigating Jul 13, 2026, 12:58 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 13, 2026, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Delay in processing transactions

Detected by Pingoru
Jul 01, 2026, 04:50 PM UTC
Resolved
Jul 01, 2026, 05:52 PM UTC
Duration
1h 2m
Affected: APIWalletsPlatformEthereumRSKCeloEthereum ClassicAvalanche C-chainPolygonBinance Coin (BNB)OptimismArbitrumBerachainMonad
Timeline · 6 updates
  1. investigating Jul 01, 2026, 04:50 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2026, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 01, 2026, 05:24 PM UTC

    We are currently investigating this issue. It is affecting all chains, where the transaction confirmations are delayed on BitGo.

  4. monitoring Jul 01, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 01, 2026, 05:46 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 01, 2026, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2026

Elevated error rate during transaction signing for multiple coins

Detected by Pingoru
Jul 01, 2026, 03:19 AM UTC
Resolved
Jul 01, 2026, 04:02 AM UTC
Duration
42m
Affected: APIWallets
Timeline · 3 updates
  1. investigating Jul 01, 2026, 03:19 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2026, 03:28 AM UTC

    We are investigating why there is an elevated failure rate for signing on HSM http adapter

  3. resolved Jul 01, 2026, 04:02 AM UTC

    We experienced a network degradation between 1:30am and 3:30am UTC, which impacted some client requests during that window.

Read the full incident report →

Minor June 24, 2026

Delay in processing TRON transactions

Detected by Pingoru
Jun 24, 2026, 09:21 AM UTC
Resolved
Jun 24, 2026, 09:57 AM UTC
Duration
36m
Affected: APIWalletsTronWebhooks
Timeline · 2 updates
  1. investigating Jun 24, 2026, 09:21 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 24, 2026, 09:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Delay in processing ETH rewards

Detected by Pingoru
Jun 22, 2026, 02:05 PM UTC
Resolved
Jun 22, 2026, 05:21 PM UTC
Duration
3h 15m
Affected: Staking
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:05 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 22, 2026, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2026

Trades not available in new UI

Detected by Pingoru
Jun 19, 2026, 10:02 AM UTC
Resolved
Jun 19, 2026, 11:42 AM UTC
Duration
1h 40m
Affected: BitGo TrustBitGo SingaporeBitGo Europe
Timeline · 2 updates
  1. investigating Jun 19, 2026, 10:02 AM UTC

    Please switch back to the Classic UI for trade-related functionalities. You can do so by clicking on your Profile icon and selecting Switch to Classic View.

  2. resolved Jun 19, 2026, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2026

ARB trades failing to process on e-Trading

Detected by Pingoru
Jun 16, 2026, 08:28 AM UTC
Resolved
Jun 16, 2026, 10:30 AM UTC
Duration
2h 1m
Affected: BitGo Trust Trade APIBitGo TrustBitGo SingaporeBitGo Singapore Trade APIBitGo EuropeBitGo Europe Trade APIArbitrum
Timeline · 4 updates
  1. investigating Jun 16, 2026, 08:28 AM UTC

    We are currently investigating this issue.

  2. identified Jun 16, 2026, 09:06 AM UTC

    Please note that the below trade pairs are disabled arbeth: ARB eth:SKY baseeth:USD.C xlm:USDC eth:WLF! eth:USDG eth: USD1 eth:PLUME

  3. identified Jun 16, 2026, 09:07 AM UTC

    We are currently investigating an ongoing incident. As a precautionary measure to ensure platform stability, trading and operations for the Base symbols and specific active products listed below have been temporarily disabled arbeth: ARB eth:SKY baseeth:USD.C xlm:USDC eth:WLF! eth:USDG eth: USD1 eth:PLUME

  4. resolved Jun 16, 2026, 10:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026

Issue processing Canton Tokens Withdrawals

Detected by Pingoru
Jun 05, 2026, 07:44 AM UTC
Resolved
Jun 05, 2026, 09:39 AM UTC
Duration
1h 55m
Affected: APIWalletsCanton
Timeline · 3 updates
  1. investigating Jun 05, 2026, 07:44 AM UTC

    Withdrawals for Canton tokens are currently affected. Canton foundation is actively investigating and working on a resolution.

  2. investigating Jun 05, 2026, 08:17 AM UTC

    Withdrawals for Canton tokens are currently affected. Digital Asset (canton network) team is actively investigating and working on a resolution.

  3. resolved Jun 05, 2026, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →