BitGo Outage History

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BitGo had 72 outages in the last 2 years totaling 58h 49m of downtime — averaging 3 incidents per month.

There were 72 BitGo outages since November 24, 2025 totaling 58h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bitgo.com

Minor July 29, 2026

Delay in Processing Go Account - ZEC Transactions

Detected by Pingoru
Jul 29, 2026, 03:51 PM UTC
Resolved
Jul 29, 2026, 11:26 PM UTC
Duration
7h 34m
Affected: Wallets
Timeline · 2 updates
  1. identified Jul 29, 2026, 03:51 PM UTC

    We have identified the cause of delays affecting ZEC (Zcash) transactions for Go Accounts. Client using Go Accounts may experience longer-than-normal processing times for ZEC transactions while we work to implement a fix. Our engineering team is actively working to resolve the issue and restore normal transaction processing. We will continue to provide updates as progress is made.

  2. resolved Jul 29, 2026, 11:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

Issues Affecting Persona Liveness Verification Flow

Detected by Pingoru
Jul 22, 2026, 11:33 PM UTC
Resolved
Jul 23, 2026, 12:51 AM UTC
Duration
1h 18m
Affected: Platform
Timeline · 3 updates
  1. investigating Jul 22, 2026, 11:33 PM UTC

    We are currently investigating an issue affecting the Persona identity verification (liveness check) flow. Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. identified Jul 22, 2026, 11:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 23, 2026, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 21, 2026

Delays in transaction confirmation processing

Detected by Pingoru
Jul 21, 2026, 10:34 AM UTC
Resolved
Jul 02, 2026, 10:27 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 21, 2026, 10:34 AM UTC

    Investigating — 10:27 AM UTC We are investigating reports of delays in transaction confirmation processing. Some deposits and withdrawals may take longer than usual to appear as confirmed. Identified — 11:54 AM UTC We have identified the cause of the delay and are actively mitigating. Transactions continue to be processed, though confirmations may lag for some networks. Resolved — 1:06 PM UTC This incident has been resolved. Confirmation processing has returned to normal levels. Any transactions delayed during this window have since confirmed.

Read the full incident report →

Major July 17, 2026

Issues with accessing trade platform

Detected by Pingoru
Jul 17, 2026, 01:18 AM UTC
Resolved
Jul 17, 2026, 04:14 AM UTC
Duration
2h 55m
Affected: BitGo Trust Trade APIBitGo TrustBitGo EuropeBitGo Europe Trade APIBitGo MENABitGo MENA Trade API
Timeline · 4 updates
  1. investigating Jul 17, 2026, 01:19 AM UTC

    GCP (Google Cloud Provider) outage and trading is down in MENA, Europe, and BitGo Trust. We are currently investigating.

  2. investigating Jul 17, 2026, 01:20 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2026, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2026, 04:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Zcash on Testnet is not currently functioning

Detected by Pingoru
Jul 14, 2026, 07:20 PM UTC
Resolved
Jul 14, 2026, 07:35 PM UTC
Duration
14m
Affected: ZCash
Timeline · 2 updates
  1. investigating Jul 14, 2026, 07:20 PM UTC

    Zcash on Testnet is not currently functioning

  2. investigating Jul 14, 2026, 07:24 PM UTC

    We are currently investigating an issue with Zcash on Testnet. Deposit and Withdrawals are not currently functioning.

Read the full incident report →

Minor July 14, 2026

Scheduled maintenance on Wednesday, July 15, 14:00 UTC our internal Zcash (ZEC) infrastructure. Temporary service disruptions may occur during that time.

Detected by Pingoru
Jul 14, 2026, 03:33 PM UTC
Resolved
Jul 14, 2026, 04:18 PM UTC
Duration
44m
Affected: ZCash
Timeline · 2 updates
  1. investigating Jul 14, 2026, 03:33 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 14, 2026, 03:47 PM UTC

    We are continuing to investigate this issue.

Read the full incident report →

Major July 13, 2026

Delay in processing TON transactions

Detected by Pingoru
Jul 13, 2026, 12:58 PM UTC
Resolved
Jul 13, 2026, 01:58 PM UTC
Duration
1h
Affected: APIWalletsTON
Timeline · 2 updates
  1. investigating Jul 13, 2026, 12:58 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 13, 2026, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Delay in processing transactions

Detected by Pingoru
Jul 01, 2026, 04:50 PM UTC
Resolved
Jul 01, 2026, 05:52 PM UTC
Duration
1h 2m
Affected: APIWalletsPlatformEthereumRSKCeloEthereum ClassicAvalanche C-chainPolygonBinance Coin (BNB)OptimismArbitrumBerachainMonad
Timeline · 6 updates
  1. investigating Jul 01, 2026, 04:50 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2026, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 01, 2026, 05:24 PM UTC

    We are currently investigating this issue. It is affecting all chains, where the transaction confirmations are delayed on BitGo.

  4. monitoring Jul 01, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 01, 2026, 05:46 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 01, 2026, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2026

Elevated error rate during transaction signing for multiple coins

Detected by Pingoru
Jul 01, 2026, 03:19 AM UTC
Resolved
Jul 01, 2026, 04:02 AM UTC
Duration
42m
Affected: APIWallets
Timeline · 3 updates
  1. investigating Jul 01, 2026, 03:19 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2026, 03:28 AM UTC

    We are investigating why there is an elevated failure rate for signing on HSM http adapter

  3. resolved Jul 01, 2026, 04:02 AM UTC

    We experienced a network degradation between 1:30am and 3:30am UTC, which impacted some client requests during that window.

Read the full incident report →

Minor June 24, 2026

Delay in processing TRON transactions

Detected by Pingoru
Jun 24, 2026, 09:21 AM UTC
Resolved
Jun 24, 2026, 09:57 AM UTC
Duration
36m
Affected: APIWalletsTronWebhooks
Timeline · 2 updates
  1. investigating Jun 24, 2026, 09:21 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 24, 2026, 09:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Delay in processing ETH rewards

Detected by Pingoru
Jun 22, 2026, 02:05 PM UTC
Resolved
Jun 22, 2026, 05:21 PM UTC
Duration
3h 15m
Affected: Staking
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:05 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 22, 2026, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2026

Trades not available in new UI

Detected by Pingoru
Jun 19, 2026, 10:02 AM UTC
Resolved
Jun 19, 2026, 11:42 AM UTC
Duration
1h 40m
Affected: BitGo TrustBitGo SingaporeBitGo Europe
Timeline · 2 updates
  1. investigating Jun 19, 2026, 10:02 AM UTC

    Please switch back to the Classic UI for trade-related functionalities. You can do so by clicking on your Profile icon and selecting Switch to Classic View.

  2. resolved Jun 19, 2026, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2026

ARB trades failing to process on e-Trading

Detected by Pingoru
Jun 16, 2026, 08:28 AM UTC
Resolved
Jun 16, 2026, 10:30 AM UTC
Duration
2h 1m
Affected: BitGo Trust Trade APIBitGo TrustBitGo SingaporeBitGo Singapore Trade APIBitGo EuropeBitGo Europe Trade APIArbitrum
Timeline · 4 updates
  1. investigating Jun 16, 2026, 08:28 AM UTC

    We are currently investigating this issue.

  2. identified Jun 16, 2026, 09:06 AM UTC

    Please note that the below trade pairs are disabled arbeth: ARB eth:SKY baseeth:USD.C xlm:USDC eth:WLF! eth:USDG eth: USD1 eth:PLUME

  3. identified Jun 16, 2026, 09:07 AM UTC

    We are currently investigating an ongoing incident. As a precautionary measure to ensure platform stability, trading and operations for the Base symbols and specific active products listed below have been temporarily disabled arbeth: ARB eth:SKY baseeth:USD.C xlm:USDC eth:WLF! eth:USDG eth: USD1 eth:PLUME

  4. resolved Jun 16, 2026, 10:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026

Issue processing Canton Tokens Withdrawals

Detected by Pingoru
Jun 05, 2026, 07:44 AM UTC
Resolved
Jun 05, 2026, 09:39 AM UTC
Duration
1h 55m
Affected: APIWalletsCanton
Timeline · 3 updates
  1. investigating Jun 05, 2026, 07:44 AM UTC

    Withdrawals for Canton tokens are currently affected. Canton foundation is actively investigating and working on a resolution.

  2. investigating Jun 05, 2026, 08:17 AM UTC

    Withdrawals for Canton tokens are currently affected. Digital Asset (canton network) team is actively investigating and working on a resolution.

  3. resolved Jun 05, 2026, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Signing failures for ZEC due to emergency network upgrade

Detected by Pingoru
Jun 03, 2026, 07:37 PM UTC
Resolved
Jun 04, 2026, 12:17 AM UTC
Duration
4h 39m
Affected: ZCash
Timeline · 4 updates
  1. identified Jun 03, 2026, 07:37 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 03, 2026, 07:43 PM UTC

    We are continuing to monitor the status of this upgrade. Please find more information here about this change here: https://x.com/ZcashFoundation/status/2062127221418991847

  3. monitoring Jun 03, 2026, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2026, 12:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2026

Issue processing SUI transactions

Detected by Pingoru
May 30, 2026, 01:30 AM UTC
Resolved
May 30, 2026, 03:14 AM UTC
Duration
1h 44m
Affected: SUI
Timeline · 3 updates
  1. investigating May 30, 2026, 01:30 AM UTC

    Issue processing SUI transactions

  2. investigating May 30, 2026, 01:33 AM UTC

    Due to an ongoing incident on the SUI network, SUI transactions will not be processed on BitGo until the network is restored. This is a SUI Mainnet issue affecting Validators and Public RPC Nodes and is not related to BitGo's platform. We are monitoring the situation closely and will update this page as the network recovers. For the latest on the SUI network status, refer to https://status.sui.io/incidents/mt1jzf986sfb

  3. resolved May 30, 2026, 03:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Login Issues Affecting IP Verification

Detected by Pingoru
May 12, 2026, 08:55 AM UTC
Resolved
May 12, 2026, 09:00 AM UTC
Duration
4m
Affected: Platform
Timeline · 2 updates
  1. investigating May 12, 2026, 08:55 AM UTC

    We are currently investigating an issue affecting users required to complete IP address verification during login. Some users may be unable to access their accounts at this time. New user sign-ups and account verifications are also impacted by this issue.

  2. resolved May 12, 2026, 09:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Delay in Receiving Emails and Notifications

Detected by Pingoru
May 06, 2026, 02:12 PM UTC
Resolved
May 06, 2026, 02:58 PM UTC
Duration
46m
Affected: Platform
Timeline · 3 updates
  1. investigating May 06, 2026, 02:12 PM UTC

    We are currently experiencing delays in sending Bitgo emails and notifications, including IP verification emails and email notifications related to pending approvals and transactions.

  2. monitoring May 06, 2026, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2026

Issue processing Mantra transactions

Detected by Pingoru
May 02, 2026, 04:24 PM UTC
Resolved
May 02, 2026, 06:13 PM UTC
Duration
1h 49m
Affected: APIWalletsPlatform
Timeline · 3 updates
  1. investigating May 02, 2026, 04:24 PM UTC

    We are currently investigating this issue.

  2. monitoring May 02, 2026, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 02, 2026, 06:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Issues Processing Polygon Transactions

Detected by Pingoru
Apr 30, 2026, 08:47 PM UTC
Resolved
Apr 30, 2026, 10:11 PM UTC
Duration
1h 23m
Affected: APIWalletsPlatformPolygon
Timeline · 4 updates
  1. investigating Apr 30, 2026, 08:47 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 30, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2026, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Delay in processing EOS transactions

Detected by Pingoru
Apr 30, 2026, 01:47 PM UTC
Resolved
Apr 30, 2026, 02:45 PM UTC
Duration
58m
Affected: APIWalletsEOS
Timeline · 2 updates
  1. investigating Apr 30, 2026, 01:47 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 30, 2026, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

Delay in processing INJ withdrawals and deposits

Detected by Pingoru
Apr 28, 2026, 04:22 PM UTC
Resolved
Apr 28, 2026, 05:02 PM UTC
Duration
39m
Affected: StakingInjective
Timeline · 3 updates
  1. investigating Apr 28, 2026, 04:22 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2026, 04:29 PM UTC

    This is a network wide chain-halt. Our team is monitoring the situation and will provide updates as more information becomes available.

  3. resolved Apr 28, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2026

Delay in processing deposit/withdrawals for LTC

Detected by Pingoru
Apr 25, 2026, 02:04 PM UTC
Resolved
Apr 25, 2026, 06:06 PM UTC
Duration
4h 2m
Affected: Litecoin
Timeline · 3 updates
  1. investigating Apr 25, 2026, 02:04 PM UTC

    We're currently experiencing network-wide issues affecting the LTC. As a result, transaction processing may be delayed. Our team is monitoring the situation and will provide updates as more information becomes available.

  2. identified Apr 25, 2026, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 25, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Intermittent delay in processing TON deposits and withdrawals

Detected by Pingoru
Apr 21, 2026, 06:34 PM UTC
Resolved
Apr 22, 2026, 11:18 AM UTC
Duration
16h 43m
Affected: APIWalletsPlatformTON
Timeline · 3 updates
  1. investigating Apr 21, 2026, 06:34 PM UTC

    We're currently experiencing network-wide issues affecting the TON blockchain. As a result, transaction processing may be delayed. Our team is monitoring the situation and will provide updates as more information becomes available.

  2. identified Apr 22, 2026, 04:39 AM UTC

    We are currently seeing intermittent delay in TON deposits and withdrawals processing due to an upstream issue affecting TON nodes. The TON Foundation is currently working on a fix, and our team is actively monitoring the situation and awaiting further updates from them. We will provide another update as soon as more information is available.

  3. resolved Apr 22, 2026, 11:18 AM UTC

    This incident has been resolved.

Read the full incident report →