Resolved after 1 hour 18 minutes, affecting Platform, on July 22, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jul 22, 2026, 11:33 PM UTC
We are currently investigating an issue affecting the Persona identity verification (liveness check) flow. Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- identified Jul 22, 2026, 11:47 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 23, 2026, 12:51 AM UTC
This incident has been resolved.
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