BitGo incident

Login Issue Affecting Passkey-Based 2FA

Minor Resolved View vendor source →

BitGo experienced a minor incident on September 22, 2026 affecting Wallets and Platform and 1 more component, lasting 8h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 01:03 PM UTC
Resolved
Sep 22, 2026, 09:10 PM UTC
Duration
8h 7m
Detected by Pingoru
Sep 22, 2026, 01:03 PM UTC

Affected components

WalletsPlatformTestnet

Update timeline

  1. investigating Sep 22, 2026, 01:03 PM UTC

    Please refrain from logging into your account if you use passkeys exclusively and do not have 2FA enabled. We'll share further updates here shortly!

  2. investigating Sep 22, 2026, 01:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2026, 02:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 22, 2026, 04:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 22, 2026, 09:10 PM UTC

    This incident has been resolved.