BitGo experienced a minor incident on August 10, 2026 affecting Platform, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 10, 2026, 07:32 PM UTC
We are investigating an issue affecting custodial wallet whitelist entries created after approximately 1:48 AM PT today (08/10). Affected entries may not function as expected when initiating transactions. We have identified the cause and are reverting the related change to prevent new whitelist entries from being affected. We are also working to automatically correct impacted entries created during this period. We will provide an update as remediation progresses.
- resolved Aug 10, 2026, 07:45 PM UTC
The change causing this issue has been reverted, and new whitelist addresses are no longer affected. We are currently identifying whitelist entries impacted during the affected period and working to correct them.