BigCommerce experienced a minor incident on April 30, 2026 affecting Reporting & Analytics, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Reporting & Analytics
Update timeline
- investigating May 01, 2026, 02:03 AM UTC
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
- monitoring May 01, 2026, 03:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 03:18 AM UTC
This incident has been resolved.