BigCommerce incident

Delayed Data in Analytics Reports

Minor Resolved View vendor source →
Started
Apr 30, 2026, 10:00 PM UTC
Resolved
May 01, 2026, 03:18 AM UTC
Duration
5h 18m
Detected by Pingoru
Apr 30, 2026, 10:00 PM UTC

Affected components

Reporting & Analytics

Update timeline

  1. investigating May 01, 2026, 02:03 AM UTC

    Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

  2. monitoring May 01, 2026, 03:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 03:18 AM UTC

    This incident has been resolved.

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