BigCommerce incident

Storefront Search Stability Issues for Subset of US Stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on June 23, 2026 affecting Storefront, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 03:50 PM UTC
Resolved
Jun 23, 2026, 04:37 PM UTC
Duration
46m
Detected by Pingoru
Jun 23, 2026, 03:50 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Jun 23, 2026, 03:50 PM UTC

    Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.

  2. monitoring Jun 23, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 04:37 PM UTC

    This incident has been resolved.