BigCommerce incident

B2B Buyer Portal Navigation Issues

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on September 19, 2025 affecting B2B Edition - Buyers Portal, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 07:22 PM UTC
Resolved
Sep 19, 2025, 07:36 PM UTC
Duration
13m
Detected by Pingoru
Sep 19, 2025, 07:22 PM UTC

Affected components

B2B Edition - Buyers Portal

Update timeline

  1. investigating Sep 19, 2025, 07:22 PM UTC

    We are aware of navigation issues for shoppers on a B2B Buyer Portal. This is not impacting shopper who are logged in customers.

  2. investigating Sep 19, 2025, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 19, 2025, 07:33 PM UTC

    We have identified the change that is causing the issue. We are in the process of reverting it.

  4. resolved Sep 19, 2025, 07:36 PM UTC

    This incident has been resolved