Update timeline
- resolved Feb 03, 2026, 06:12 PM UTC
Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:25 UTC. Action was taken and error rates returned to normal at 16:41 UTC. All systems are fully operational.
Looking to track BigCommerce downtime and outages?
Pingoru polls BigCommerce's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when BigCommerce reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track BigCommerce alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring BigCommerce for free
5 free monitors · No credit card required