BigCommerce incident

Elevated Response Times in EU region

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on February 10, 2026 affecting Control Panel and Storefront, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 11:33 AM UTC
Resolved
Feb 10, 2026, 11:55 AM UTC
Duration
22m
Detected by Pingoru
Feb 10, 2026, 11:33 AM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Feb 10, 2026, 11:33 AM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.

  2. identified Feb 10, 2026, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 10, 2026, 11:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2026, 11:55 AM UTC

    This incident has been resolved.