BigCommerce incident

Elevated Response Times in EU region

Minor Resolved View vendor source →
Started
Feb 10, 2026, 11:33 AM UTC
Resolved
Feb 10, 2026, 11:55 AM UTC
Duration
22m
Detected by Pingoru
Feb 10, 2026, 11:33 AM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Feb 10, 2026, 11:33 AM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.

  2. identified Feb 10, 2026, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 10, 2026, 11:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2026, 11:55 AM UTC

    This incident has been resolved.

Looking to track BigCommerce downtime and outages?

Pingoru polls BigCommerce's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when BigCommerce reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track BigCommerce alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring BigCommerce for free

5 free monitors · No credit card required