BigCommerce incident

Elevated Response Times in US

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on February 13, 2026 affecting Control Panel and Storefront, lasting 7h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 04:56 AM UTC
Resolved
Feb 13, 2026, 12:31 PM UTC
Duration
7h 34m
Detected by Pingoru
Feb 13, 2026, 04:56 AM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Feb 13, 2026, 04:56 AM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.

  2. identified Feb 13, 2026, 05:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2026, 05:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2026, 12:31 PM UTC

    BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.