Email Delivery Issues

Update timeline

1. investigating Feb 24, 2026, 03:50 PM UTC

   Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.

2. identified Feb 24, 2026, 04:27 PM UTC

   Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.

3. identified Feb 24, 2026, 10:23 PM UTC

   Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.

4. monitoring Feb 25, 2026, 12:37 AM UTC

   Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.

5. resolved Feb 25, 2026, 01:05 AM UTC

   This incident has been resolved.