Affected components
API & WebhooksStorefront
Update timeline
- identified Feb 27, 2026, 12:47 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
- monitoring Feb 27, 2026, 01:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 01:38 AM UTC
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.
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