BigCommerce incident

Elevated Response Times

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on February 27, 2026 affecting API & Webhooks and Storefront, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 12:47 AM UTC
Resolved
Feb 27, 2026, 01:38 AM UTC
Duration
51m
Detected by Pingoru
Feb 27, 2026, 12:47 AM UTC

Affected components

API & WebhooksStorefront

Update timeline

  1. identified Feb 27, 2026, 12:47 AM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

  2. monitoring Feb 27, 2026, 01:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 01:38 AM UTC

    BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.