BigCommerce experienced a minor incident on March 25, 2026 affecting API & Webhooks, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 05:06 PM UTC
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
- identified Mar 25, 2026, 05:49 PM UTC
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
- monitoring Mar 25, 2026, 07:46 PM UTC
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/[email protected] or manually bump @makeswift/[email protected] to include the fix for this issue.
- resolved Mar 25, 2026, 08:02 PM UTC
This issue has been resolved and all systems are fully operational.