BigCommerce incident

Increase in 401 status responses to Storefront GraphQL API

Minor Resolved View vendor source →
Started
Apr 03, 2026, 03:55 PM UTC
Resolved
Apr 03, 2026, 04:20 PM UTC
Duration
25m
Detected by Pingoru
Apr 03, 2026, 03:55 PM UTC

Affected components

API & Webhooks

Update timeline

  1. identified Apr 03, 2026, 03:55 PM UTC

    Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL

  2. investigating Apr 03, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  3. resolved Apr 03, 2026, 04:20 PM UTC

    This incident has been resolved.

Looking to track BigCommerce downtime and outages?

Pingoru polls BigCommerce's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when BigCommerce reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track BigCommerce alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring BigCommerce for free

5 free monitors · No credit card required