BigCommerce incident

Increase in 401 status responses to Storefront GraphQL API

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on April 3, 2026 affecting API & Webhooks, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 03:55 PM UTC
Resolved
Apr 03, 2026, 04:20 PM UTC
Duration
25m
Detected by Pingoru
Apr 03, 2026, 03:55 PM UTC

Affected components

API & Webhooks

Update timeline

  1. identified Apr 03, 2026, 03:55 PM UTC

    Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL

  2. investigating Apr 03, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  3. resolved Apr 03, 2026, 04:20 PM UTC

    This incident has been resolved.