BigCommerce experienced a minor incident on April 24, 2026 affecting Reporting & Analytics, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Reporting & Analytics
Update timeline
- investigating Apr 24, 2026, 01:07 PM UTC
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
- investigating Apr 24, 2026, 01:07 PM UTC
We are continuing to investigate this issue.
- identified Apr 24, 2026, 01:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 24, 2026, 01:32 PM UTC
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
- monitoring Apr 24, 2026, 02:38 PM UTC
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
- resolved Apr 24, 2026, 03:07 PM UTC
This incident has been resolved.