BigCommerce incident

Elevated Response Times

Notice Resolved View vendor source →
Started
Apr 22, 2026, 12:46 AM UTC
Resolved
Apr 22, 2026, 01:39 AM UTC
Duration
52m
Detected by Pingoru
Apr 22, 2026, 12:46 AM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Apr 22, 2026, 12:46 AM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.

  2. identified Apr 22, 2026, 12:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2026, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 22, 2026, 12:52 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 22, 2026, 01:39 AM UTC

    This incident has been resolved.

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