BigCommerce experienced a notice incident on May 3, 2014, lasting 23h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled May 03, 2014, 06:53 AM UTC
Based on advice from our database vendor we need to perform a preventive maintenance on a number of stores on: Sunday 4 May, 2014, 01:00 - 02:00, CST (US Central Time) http://www.timeanddate.com/worldclock/fixedtime.html?iso=20140504T01&p1=70&ah=1 During this window there may be interruptions to your store, lasting up to 15 minutes, for the following services: * Store Front * Control Panel * WebDav and FTP access * Email access (POP3, IMAP and SMTP) * API service Best Regards, Bigcommerce Operations 1-888-699-8911 http://www.bigcommerce.com/
- in progress May 04, 2014, 05:58 AM UTC
Maintenance is currently in progress. We will provide updates as necessary.
- completed May 04, 2014, 06:09 AM UTC
Maintenance is complete and all affected stores are now back up and operational.