BigCommerce incident
Scheduled Network Maintenance (19 June 2014)
BigCommerce experienced a notice incident on June 12, 2014 affecting API & Webhooks and Control Panel and 1 more component, lasting 6d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Jun 12, 2014, 10:03 PM UTC
Our vendor will be performing scheduled maintenance for some critical network infrastructure on: Thursday, June 19th, 2014, 00:00 - 04:00, CST (US Central Time) http://www.timeanddate.com/worldclock/fixedtime.html?iso=20140619T05&p1=1440&ah=4 While the maintenance window is set for 4 hours, we expect less than 1 hour of downtime. Disruptions are expected for the following services: * Store Front * Control Panel * WebDav access * Email access (POP3, IMAP and SMTP) * API service We would like to remind all clients that scheduled maintenance actions are a necessary and vital aspect of our operations to ensure the ongoing reliability of your store. Should you have any questions regarding this scheduled maintenance, please open a support request via our support portal at http://support.bigcommerce.com Only a small subset of our stores will be affected by this maintenance, if you are on that list of affected merchants you will have been notified via email. Best Regards, Bigcommerce Operations 1-888-699-8911 http://www.bigcommerce.com
- in progress Jun 19, 2014, 05:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- in progress Jun 19, 2014, 05:21 AM UTC
Disruptive maintenance is now underway, and affected stores are currently unavailable.
- monitoring Jun 19, 2014, 06:22 AM UTC
All stores are reporting up and operational, and our service provider are indicating this phase of the maintenance as complete.
- completed Jun 19, 2014, 06:45 AM UTC
Maintenance is now complete. All Bigcommerce stores are reporting as up and operational.