BigCommerce incident

Bigcommerce Emergency Maintenance Tuesday, September 9th 2014

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on September 8, 2014 affecting API & Webhooks and Control Panel and 1 more component, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2014, 10:42 PM UTC
Resolved
Sep 09, 2014, 06:07 AM UTC
Duration
7h 25m
Detected by Pingoru
Sep 08, 2014, 10:42 PM UTC

Affected components

API & WebhooksControl PanelStorefront

Update timeline

  1. scheduled Sep 08, 2014, 10:42 PM UTC

    We will be performing emergency maintenance on one of our servers affecting a small number of stores Tuesday, September 9th, 2014 01:00 CDT - 04:00 CDT http://www.timeanddate.com/worldclock/fixedtime.html?iso=20140909T01&p1=24&ah=3 While the window is scheduled for 3 hours, we do not expect more than one hour of downtime. Disruptions are expected for the following services: * Store Front * Control Panel * WebDav access * Email access (POP3, IMAP and SMTP) * API service We would like to remind all clients that scheduled maintenance actions are a necessary and vital aspect of our operations to ensure the ongoing reliability of your store. Additionally we continue to move stores to our new High Availability environment which will minimize downtime due to maintenances like this one. Should you have any questions regarding this scheduled maintenance open a support request via our support portal at http://support.bigcommerce.com/ Best Regards, Bigcommerce Operations 1-888-699-8911 http://www.bigcommerce.com/

  2. in progress Sep 09, 2014, 06:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. completed Sep 09, 2014, 06:07 AM UTC

    The scheduled maintenance has been completed.