BigCommerce incident

Emergency Maintenance of Backend Infrastructure

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on February 9, 2015 affecting API & Webhooks and Control Panel and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2015, 09:20 AM UTC
Resolved
Feb 09, 2015, 11:21 AM UTC
Duration
2h 1m
Detected by Pingoru
Feb 09, 2015, 09:20 AM UTC

Affected components

API & WebhooksControl PanelStorefront

Update timeline

  1. scheduled Feb 09, 2015, 09:20 AM UTC

    Due to unforeseen issues with part of our backend infrastructure we are running essential emergency maintenance. For the duration of this work a large number of Storefronts and Control Panels will be unavailable for a period of up to 2 hours. API access will also be unavailable for the affected stores. Bigcommerce apologise for the inconvenience that this outage will cause, however this work is essential to ensure the integrity of your store.

  2. in progress Feb 09, 2015, 09:23 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. monitoring Feb 09, 2015, 11:04 AM UTC

    Bigcommerce engineers have finished maintenance on backend systems to ensure data integrity. We're sorry for the interruption, but it was necessary to prevent data loss. We will continue monitoring to make sure all systems have been fully restored to expected functions.

  4. completed Feb 09, 2015, 11:21 AM UTC

    The scheduled maintenance has been completed.