BigCommerce incident

Emergency Planned Maintenance on some Bigcommerce upstream network routers between midnight and 2 am CDT

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on July 17, 2015 affecting API & Webhooks and Control Panel and 1 more component, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2015, 09:25 PM UTC
Resolved
Jul 18, 2015, 07:00 AM UTC
Duration
9h 35m
Detected by Pingoru
Jul 17, 2015, 09:25 PM UTC

Affected components

API & WebhooksControl PanelStorefront

Update timeline

  1. scheduled Jul 17, 2015, 09:25 PM UTC

    Tonight, one of our upstream network providers will be doing emergency software upgrades. This will affect a subset of Bigcommerce stores briefly while the router reloads and fails over to the secondary router. The result will likely be a brief connectivity blip somewhere in that two hour window when the primary router fails over to the secondary.

  2. scheduled Jul 18, 2015, 03:59 AM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Jul 18, 2015, 05:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. completed Jul 18, 2015, 07:00 AM UTC

    The scheduled maintenance has been completed.